Job Title Customer Support Agent
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Handle all incoming calls of the call center. — Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls. — Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction — Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures — Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development — Escalate problems & provides relevant feedback to the right channels — Contribute to the Up selling of Onecard Products and Services
Qualifications Very good English both spoken and written • Very good computer skills • Strong Customer Orientation • Strong communication, listening & interpersonal skills • Flexibility & ability to work in a team • Self-confident with professional behavior & attitude • High sense of time management
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@n2vrc.com
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Handle all incoming calls of the call center. — Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls. — Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction — Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures — Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development — Escalate problems & provides relevant feedback to the right channels — Contribute to the Up selling of Onecard Products and Services
Qualifications Very good English both spoken and written • Very good computer skills • Strong Customer Orientation • Strong communication, listening & interpersonal skills • Flexibility & ability to work in a team • Self-confident with professional behavior & attitude • High sense of time management
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@n2vrc.com
