Job Title After Sales Rel. & Warranty Manager
Languages Excellent command of English - Both spoken & written
Country Egypt
Job Category Automotive, Engineering Management
Job Type Full Time
Description Running the warranty operations efficiently to achieve customer satisfaction, departmental targets & sound credibility with the principals. Also Providing quality & efficient services to the internal & external customers in warranty related issues. — Present key KPIs through daily, weekly, monthly reports, monitor the performance & take effective measures to achieve targets. — Help, guide & monitor warranty in commercial and passenger cars team. — Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures. — Understanding Dealer Management Systems, ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends. — Direct, develop and control the sale of After Sales products to internal and external customers working with other Departments, within the Company. — Establish and maintain a good working relationship with customers to encourage repeat referral business — Assure proper repair order flow to satisfy warranty/dealership/business office requirements
Qualifications • Bachelor Degree in Mechanical Engineering, or Industrial Engineering. • At least 5-8 years’ Experience in a manufacturing environment Specifically in Warranty Management. • Previous experience working across all areas of the After Sales / Customer Service environment preferably with formal technical qualifications or equivalent relevant industry experience. • High levels of customer orientation and marketing skills • Must possess critical thinking skills and be able to analyze complex problems. • Computer proficiency and Organizational skills. • Excellent command of English.
Gender Male
Education major Mechanical Engineering
Experience 6 - 9 Years.
Other Skills Computer Proficiency - Customer relations - Quality oriented - Leadership proven record - Results oriented - Planning & Project Management skills is a big plus
Salary (L.E.) Negotiable
Job Contact Info. amali@ghabbour.com
No. of Employees More than 100
Sector Manufacturing / Production, Automotive
Profile Group of 6 companies with head count almost 7000 employee all over Egypt, our activities are managed by a group of executives of the highest calibers, who together work as a team in developing strategies and implementing them efficiently, this is why is now the biggest vehicle manufacture in the middle east for (passenger cars – trucks – buses – construction equipment – forklifts – tires – 2 & 3 wheelers).
Languages Excellent command of English - Both spoken & written
Country Egypt
Job Category Automotive, Engineering Management
Job Type Full Time
Description Running the warranty operations efficiently to achieve customer satisfaction, departmental targets & sound credibility with the principals. Also Providing quality & efficient services to the internal & external customers in warranty related issues. — Present key KPIs through daily, weekly, monthly reports, monitor the performance & take effective measures to achieve targets. — Help, guide & monitor warranty in commercial and passenger cars team. — Circulate new and up-to-date warranty information and literature for new vehicles and repair procedures. — Understanding Dealer Management Systems, ability to identify top areas of opportunity to improve the product & work with service teams on local & national trends. — Direct, develop and control the sale of After Sales products to internal and external customers working with other Departments, within the Company. — Establish and maintain a good working relationship with customers to encourage repeat referral business — Assure proper repair order flow to satisfy warranty/dealership/business office requirements
Qualifications • Bachelor Degree in Mechanical Engineering, or Industrial Engineering. • At least 5-8 years’ Experience in a manufacturing environment Specifically in Warranty Management. • Previous experience working across all areas of the After Sales / Customer Service environment preferably with formal technical qualifications or equivalent relevant industry experience. • High levels of customer orientation and marketing skills • Must possess critical thinking skills and be able to analyze complex problems. • Computer proficiency and Organizational skills. • Excellent command of English.
Gender Male
Education major Mechanical Engineering
Experience 6 - 9 Years.
Other Skills Computer Proficiency - Customer relations - Quality oriented - Leadership proven record - Results oriented - Planning & Project Management skills is a big plus
Salary (L.E.) Negotiable
Job Contact Info. amali@ghabbour.com
No. of Employees More than 100
Sector Manufacturing / Production, Automotive
Profile Group of 6 companies with head count almost 7000 employee all over Egypt, our activities are managed by a group of executives of the highest calibers, who together work as a team in developing strategies and implementing them efficiently, this is why is now the biggest vehicle manufacture in the middle east for (passenger cars – trucks – buses – construction equipment – forklifts – tires – 2 & 3 wheelers).
