Employer The American University in Cairo
Job Title Front Desk Specialist - Student Services, Office of the University Registrar
Languages • Excellent command of spoken and written English
Country Egypt
Job Category Administration, Customer Service
Job Type Full Time
Description — Maintain an efficient and smooth collaboration with the AUCs Student Service Center (SSC) to create an efficient flow of work on daily basis between the two offices; — Handle incoming calls for clients inquiries. Screen calls that do not pertain to the Office of the Registrar or that do not necessarily need to talk to the University Registrar; — Filter daily requests and inquiries received via emails, SSC online as well as verbal ones; — Process and issue graduation certificates, enrollment certificates and transcripts; — Handle all requests received from the New York Office and prepares the weekly FEDEX pouch to NYO; — Handle all local and International FedEx Express requests. Track undelivered documents and handle related correspondences; — Assist the Student Service front desk Manager in securing all signatures and clearances that are posted on the request forms: e.g. withdrawal, Educational Leave of Absence, course repeat and petitions; — Respond to inquiries and verifications received via the customer service email account from students, agencies, academic institutions and various clients seeking the Registrars assistance; — Filing all requests (SSC and online service) with attached logs for office records; — Dispatching the graduation booklet each semester to the Ministry of Higher Education and the Engineering Syndicate to notify both parties with the names of the graduating students;
Qualifications Minimum education requirement: Bachelor Degree is required. Experience: 1- 2 years experience in the field of customer relations’ services in an international organization preferably academic institutions.
Gender Any
Experience 1 - 2 Years.
Other Skills • Knowledge of Microsoft Word, Excel, and compatible collegiate student database management system; • High verbal and written communication skills; • Knowledge of the institution’s rules, policies and regulations to convey effectively; • Exceptional customer service to guests necessitates excellent customer relationship management; • Basic conflict resolution skills; • Handling pressure, meeting deadlines and flexibility in working hours.
Salary (L.E.) Negotiable
Job Contact Info. hr4@aucegypt.edu
Company Name The American University in Cairo
No. of Employees More than 100
Sector Education
Profile The American University in Cairo (AUC) is a private institution of higher education engaged in teaching, research and services, exemplifying American educational principles and practices, and recognizing the heritage and customs of Egypt and the surrounding Arab world.
Job Title Front Desk Specialist - Student Services, Office of the University Registrar
Languages • Excellent command of spoken and written English
Country Egypt
Job Category Administration, Customer Service
Job Type Full Time
Description — Maintain an efficient and smooth collaboration with the AUCs Student Service Center (SSC) to create an efficient flow of work on daily basis between the two offices; — Handle incoming calls for clients inquiries. Screen calls that do not pertain to the Office of the Registrar or that do not necessarily need to talk to the University Registrar; — Filter daily requests and inquiries received via emails, SSC online as well as verbal ones; — Process and issue graduation certificates, enrollment certificates and transcripts; — Handle all requests received from the New York Office and prepares the weekly FEDEX pouch to NYO; — Handle all local and International FedEx Express requests. Track undelivered documents and handle related correspondences; — Assist the Student Service front desk Manager in securing all signatures and clearances that are posted on the request forms: e.g. withdrawal, Educational Leave of Absence, course repeat and petitions; — Respond to inquiries and verifications received via the customer service email account from students, agencies, academic institutions and various clients seeking the Registrars assistance; — Filing all requests (SSC and online service) with attached logs for office records; — Dispatching the graduation booklet each semester to the Ministry of Higher Education and the Engineering Syndicate to notify both parties with the names of the graduating students;
Qualifications Minimum education requirement: Bachelor Degree is required. Experience: 1- 2 years experience in the field of customer relations’ services in an international organization preferably academic institutions.
Gender Any
Experience 1 - 2 Years.
Other Skills • Knowledge of Microsoft Word, Excel, and compatible collegiate student database management system; • High verbal and written communication skills; • Knowledge of the institution’s rules, policies and regulations to convey effectively; • Exceptional customer service to guests necessitates excellent customer relationship management; • Basic conflict resolution skills; • Handling pressure, meeting deadlines and flexibility in working hours.
Salary (L.E.) Negotiable
Job Contact Info. hr4@aucegypt.edu
Company Name The American University in Cairo
No. of Employees More than 100
Sector Education
Profile The American University in Cairo (AUC) is a private institution of higher education engaged in teaching, research and services, exemplifying American educational principles and practices, and recognizing the heritage and customs of Egypt and the surrounding Arab world.
