Employer Wasla Contact Center
Job Title Workforce Analyst
Languages Very good at English
Country Egypt
Job Category Call Center
Job Type Full Time
Description — Identify the factors that influence staffing numbers. — Calculate staff, trunk workload. — Determine the impact on service when staff are added or reduced. — Forecast targets to actual on a daily basis, responds to issues and implement necessary adjustments to achieve these goals. — Identify the implications of a union environment on scheduling options. — Create Workforce Schedule — Analyzes, tracks and maintains daily log of events relating to business results and provides recommendations as required. — Analyze projects performance reports.
Qualifications 1)Bachelor Degree. 2) Very good at English.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. rania.hassan@wasla.com
Job Title Workforce Analyst
Languages Very good at English
Country Egypt
Job Category Call Center
Job Type Full Time
Description — Identify the factors that influence staffing numbers. — Calculate staff, trunk workload. — Determine the impact on service when staff are added or reduced. — Forecast targets to actual on a daily basis, responds to issues and implement necessary adjustments to achieve these goals. — Identify the implications of a union environment on scheduling options. — Create Workforce Schedule — Analyzes, tracks and maintains daily log of events relating to business results and provides recommendations as required. — Analyze projects performance reports.
Qualifications 1)Bachelor Degree. 2) Very good at English.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. rania.hassan@wasla.com
