Employer Amer Group
Job Title Call Center Manager
Languages Arabic: Mother Tongue English: Very Good
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description — Ensure that team service objectives are achieved. — Ensuring that all members of the team adhere to customer satisfaction. — Setting and meeting performance targets for speed, efficiency, sales and quality; — Managing the daily running of the call center; — Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; — Monitoring random calls to improve quality, minimize errors and track operative performance; — Reviewing the performance of staff, identifying training needs and planning training sessions; — Recording statistics, user rates and the performance levels of the centre and preparing reports; — Handling the most complex customer complaints or enquiries; — forecasting and analyzing data against budget figures on a weekly and/or monthly basis; — improving performance by raising efficiency and sourcing new equipment to enable this. — Ensure communication to team is timely and relevant, delivering key information in order to foster performance. — Build a high performance team culture to promote accountability and commitment to first contact resolution. — Ensure standards and procedures are defined and adhered to. — Ensure that team service objectives are achieved. — Ensuring that all members of the team adhere to customer satisfaction.
Qualifications •BSc./ BA. In any discipline. •3-5 years of experience in which at least 2 years experience, as a Manager.
Gender Any
Experience 3 - 5 Years.
Other Skills • Excellent communication skills. • Very Good problem solving and analytical thinking skills.
Salary (L.E.) Negotiable
Comments Please mention job title in the subject line.
Job Contact Info. cvs@amer-group.com
Job Title Call Center Manager
Languages Arabic: Mother Tongue English: Very Good
Country Egypt
Job Category Call Center, Customer Service
Job Type Full Time
Description — Ensure that team service objectives are achieved. — Ensuring that all members of the team adhere to customer satisfaction. — Setting and meeting performance targets for speed, efficiency, sales and quality; — Managing the daily running of the call center; — Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; — Monitoring random calls to improve quality, minimize errors and track operative performance; — Reviewing the performance of staff, identifying training needs and planning training sessions; — Recording statistics, user rates and the performance levels of the centre and preparing reports; — Handling the most complex customer complaints or enquiries; — forecasting and analyzing data against budget figures on a weekly and/or monthly basis; — improving performance by raising efficiency and sourcing new equipment to enable this. — Ensure communication to team is timely and relevant, delivering key information in order to foster performance. — Build a high performance team culture to promote accountability and commitment to first contact resolution. — Ensure standards and procedures are defined and adhered to. — Ensure that team service objectives are achieved. — Ensuring that all members of the team adhere to customer satisfaction.
Qualifications •BSc./ BA. In any discipline. •3-5 years of experience in which at least 2 years experience, as a Manager.
Gender Any
Experience 3 - 5 Years.
Other Skills • Excellent communication skills. • Very Good problem solving and analytical thinking skills.
Salary (L.E.) Negotiable
Comments Please mention job title in the subject line.
Job Contact Info. cvs@amer-group.com
