Job Title Call Center Representative - DSL
Languages Very good spoken & written English & Arabic
Country Egypt
Job Category Customer Service
Job Type Full Time
Description —Answer inbound calls of 16333 call center to handle customer inquiries and complaints —Handle all customer issues and problems while showing sympathy, being practical and serious when handling customers problem in order to gain the customers satisfaction. —Document all calls onto the system which allow us to develop our products and service —Report any problem or shortage with system to the managers in order to develop it —Contact other departments (i.e: NOC and FE) in complex technical cases in order to solve customer problems in less time —Troubleshoot with customers over the phone to solve their ADSL problems —Communicate effectively via email and over the phone with internal & external clients —Notify supervisors of issues or trends that may require an action or escalation in order to minimize customers down time. —Positively contribute in up selling of products& value added services to maximize company revenue —Focus on increasing service quality level to increase customer satisfaction —Initiate CRM Tickets in order to document the customers requests & for the second level support —Send mails to Customer Service Offices for line reactivation requests
Qualifications Bachelor Degree in any related field.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Customer Service & Communication skills Telephone etiquette, Customer service skills, attention to details, Ability to follow specific instructions, Basic math, Logical and analytical skills, Telephone problem solving skills, & Good social skills
Salary (L.E.) 1500 - 2500
Job Contact Info. Ms. Amira Costandi & Mrs. Lydia Louka career@mail.link.net
