Employer Xceed Contact Center
Job Title Technical support representative (cc)
Languages English Very good Neutral Arabic accent
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified , MCITP OR N+ Certified
Gender Any
Experience 0 – New Graduate Years.
Other Skills Computer Skills MS Office is highly required
Salary (L.E.) 1500 - 2500
Comments Will not be hiring Engineers Technical support Experience is a plus. Has to be graduated. All Male applicants have to have their military service papers.
Job Contact Info. yomna.farahat@xceedcc.com
Job Title Technical support representative (cc)
Languages English Very good Neutral Arabic accent
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified , MCITP OR N+ Certified
Gender Any
Experience 0 – New Graduate Years.
Other Skills Computer Skills MS Office is highly required
Salary (L.E.) 1500 - 2500
Comments Will not be hiring Engineers Technical support Experience is a plus. Has to be graduated. All Male applicants have to have their military service papers.
Job Contact Info. yomna.farahat@xceedcc.com
