Tuesday 12 February 2013

IT Service Delivery Manager - SUMMIT

Employer    SUMMIT
Job Title     IT Service Delivery Manager - ITIL Export
Languages     Perfect command ( spoken, written, read) English & Arabic
Country     Egypt
Job Category    Information Technology
Job Type    Full Time
Description     - Manage IT&S services and team - Manage suppliers / contractors locally within the framework and in compliance with local procurement / legal constraints. Ensure all support contracts are in place and current. - Manage the service delivery to achieve continuous improvement in both cost and quality performance in line with business imperatives - Promote/coach best practices, process and standards within the team - Provide necessary help on meeting any new IT& business demands - Represent IT&S on Business management meetings which is scheduled on a daily basis
Qualifications    - The candidate requires a proven track record in the area of IT service management under ITIL (or similar) framework - ITIL expert certified is a must - Strong operational skills, bias for action, and a good understanding of IT technologies - Competent at managing performance and leading engagement with business users on service improvement / development - Good written and verbal communication skills in English - Ability to engage senior business representatives in an effective manner, including understanding the business aspect of service delivery issues - Ability to network effectively and build collaborative relationships - Strong telecommunications background would be an advantage
Gender    Any
Experience    3 - 5 Years.  
Other Skills    ITIL expert certified is a must
Salary (L.E.)    Negotiable
Comments    ITIL expert certified is a must Please mention the ob title in the subject
Job Contact Info.    careers@summit-mea.com

Company Name    SUMMIT
Website     www.summit-mea.com
No. of Employees      More than 100
Sector     Information Technology
Profile      Summit Holding is an information and communications technology and business solutions provider serving clients throughout the Middle East, North Africa and Asia. Established in 2003 as a joint venture between Orascom and Sumitomo Corporation, Summit’s offerings cover all areas of ICT from consulting, analysis, planning, design, development, testing and implementation of ICT systems through to maintenance, upgrading and advisory services. Since its presence, Summit has achieved impressive year-on-year growth rates through leveraging on our unique attributes of deep local market understanding gained from the renowned business group “Orascom” -which has successfully left its imprints on the global business scene - and combined with the experience and resources from the international partnership with the Sumitomo Corporation, the Japanese conglomerate that has presence in over 67 countries and a wide range of activities.