Tuesday 19 February 2013

Service Advisor - AUTOZ

Employer    AUTOZ
Job Title     Service Advisor
Languages     Excellent English Language Skills
Country     Egypt
Job Category    Automotive, Engineering
Job Type    Full Time
Description     o Develops and maintains a working knowledge of the functions & operation of the various mechanical, hydraulic, & electrical systems used on the vehicles on which the service department normally work. o Apply customer care steps. o Insure customer satisfaction and loyalty. o Ensures that customers vehicles are fixed right 1st time by implementing the quality procedures. o Handle telephone enquiries regarding work in process and customer technical enquiries. o Handle customer complaints. o Ensures that repair estimates are reasonable. o Ensures that repairs are carried out within promised delivery time and estimated cost. o Follows up with spare parts for procurement of materials, specially the unavailable parts. o Ensures proper utilization of service facilities. o Ensures job controllers are feeding correct/proper operation number. o Understands computerized time control. o Maintains a high level of grooming, hygiene, and uniform appearance for himself. o Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the Company. o Maintain 5 S at reception area.
Qualifications    B.sc of Engineering, Customer Service background in Automotive field is a must
Gender    Any
Education major     Engineering
Experience    1 - 2 Years.
Other Skills    Excellent Interpersonal, Customer Service & Communication skills with high Problem-solving skills and Computer Skills: Proficient computer user specially Microsoft Office package
Salary (L.E.)    Negotiable
Comments    send your updated resume including a recent photo to: mohamed.sallam@autoz.com.eg •Please mention the job title in the email Subject

Company Name    AUTOZ
Website     www.autoz.com.eg
No. of Employees      More than 100
Sector     Automotive
Profile      AUTOZ is a huge company opining in Egypt specialized in Automotive trading field and will be a Land Mark Building to host multi brands of cars under one roof.AUTOZ will comprise a 3S Facility, namely Sales (New & Used, Spare Parts and Accessories in addition to full after sales service center for all types of repair & maintenance.