Employer Union Group
Job Title Customer Care Team Leader- Mansoura
Languages Very Good command of English language
Country Egypt
Job Category Customer Service, Retail, Telecommunications
Job Type Full Time
Description Monitor the performance of the customer care and the sales indoor employees to ensure their professional behavior and their reaction to resolve the employees problems. Ensure resolving the daily customers problems specially the escalated problems to maintain companys image. Follow up the complaints submitted by the customer to the governmental authorities and or police authorities till reach to compromised solution. Ensure professional products layout to ensure ease access to it to be able to achieve the monthly targets. Update the products prices according to the received list to send it to the customer care and sales indoor employees to keep them updated. Coordinate with different departments to follow up the administrative affairs for the branch to ensure branch image Develop and submit a daily report regarding the received money due to maintenance or sales and register it on the Oracle. Collect branch revenue weekly and deposit it in the bank to be reviewed monthly with the finance employee. Receive the permanent custody to reconcile different bills and salaries. Develop and submit regular report regarding the fast moving devises to ensure availability when needed. Develop and submit a detailed report regarding the slow moving devises to be submitted to the customer care and retail manager. Develop all needed reports as requested.
Qualifications University degree in any discipline. Experience In the same field from 4- 6 years.
Gender Any
Experience 3 - 5 Years.
Other Skills Advanced communication, problem solving, negotiation Skills Ability to work under pressure. Data analysis skills
Compensations Accepted candidates will be offered attractive salary, profit share, training and development opportunities.
Salary (L.E.) Negotiable
Comments If you are interested and meet the above mentioned qualification, kindly send your CV at careers@uniongroupegypt.com . Please mention the job title in the subject bar.
Job Contact Info. careers@uniongroupegypt.com
Company Name Union Group
Website www.uniongroupegypt.com
No. of Employees More than 100
Sector Retail, Telecommunications, Electronics
Profile Union Group was established in 2001 by a group of traders , as a partnership company under the Egyptian law. It is one of the fastest growing companies in the field of trade and distribution of Telecommunication devices. Union Group has developed a wide distribution network covering the majority of the retail outlets in Egypt
Job Title Customer Care Team Leader- Mansoura
Languages Very Good command of English language
Country Egypt
Job Category Customer Service, Retail, Telecommunications
Job Type Full Time
Description Monitor the performance of the customer care and the sales indoor employees to ensure their professional behavior and their reaction to resolve the employees problems. Ensure resolving the daily customers problems specially the escalated problems to maintain companys image. Follow up the complaints submitted by the customer to the governmental authorities and or police authorities till reach to compromised solution. Ensure professional products layout to ensure ease access to it to be able to achieve the monthly targets. Update the products prices according to the received list to send it to the customer care and sales indoor employees to keep them updated. Coordinate with different departments to follow up the administrative affairs for the branch to ensure branch image Develop and submit a daily report regarding the received money due to maintenance or sales and register it on the Oracle. Collect branch revenue weekly and deposit it in the bank to be reviewed monthly with the finance employee. Receive the permanent custody to reconcile different bills and salaries. Develop and submit regular report regarding the fast moving devises to ensure availability when needed. Develop and submit a detailed report regarding the slow moving devises to be submitted to the customer care and retail manager. Develop all needed reports as requested.
Qualifications University degree in any discipline. Experience In the same field from 4- 6 years.
Gender Any
Experience 3 - 5 Years.
Other Skills Advanced communication, problem solving, negotiation Skills Ability to work under pressure. Data analysis skills
Compensations Accepted candidates will be offered attractive salary, profit share, training and development opportunities.
Salary (L.E.) Negotiable
Comments If you are interested and meet the above mentioned qualification, kindly send your CV at careers@uniongroupegypt.com . Please mention the job title in the subject bar.
Job Contact Info. careers@uniongroupegypt.com
Company Name Union Group
Website www.uniongroupegypt.com
No. of Employees More than 100
Sector Retail, Telecommunications, Electronics
Profile Union Group was established in 2001 by a group of traders , as a partnership company under the Egyptian law. It is one of the fastest growing companies in the field of trade and distribution of Telecommunication devices. Union Group has developed a wide distribution network covering the majority of the retail outlets in Egypt
