Employer Optimal Technology Solutions
Job Title Customer Service Executive
Country Egypt
Job Category Call Center, Customer Service, Operations
Job Type Full Time
Description The main responsibilities: Respond to inquiries from clients & communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone and remote connection. Execute day-to-day operations that are related to Messaging products and services. Includes but not limited to reports, monitoring projects performance, issue tracking. Provide in-depth training in areas of expertise, general product knowledge, and integration. Ensuring the availability of technical infrastructure, systems, products and services that are related to messaging business. Establish, document and communicate best practice processes and procedures for ongoing management and solves operational problems. Establish, document and ownership of database that has a tracking of all operations and documents that are related to messaging business uni. Includes but not limited to knowledge-base, operations manual, marketing reports, process and procedures. Work closely with cross-function teams to build a consistent customer experience and identify opportunities in new product/feature development. Ensures that communication flow internally and externally between messaging business unit at its best. Serve as a coach and trusted advisor to valued OTS customers. Responsible for the implementation of project plans for current and new projects to achieve targets.
Qualifications 0 to 1 year experience in international company/environment with infrastructure services support (Systems & Network management), operations monitoring and end user support task management. • Excellent Knowledge of technical infrastructures, networks, servers, software and database administration & maintenance. • Ability to work on Rotated Shift basis. • Rotated days Offs. 7
Gender Male
Experience 0 – New Graduate Years.
Other Skills Excellent command of English Language.
Salary (L.E.) 1500 - 2500
Job Contact Info. jobs@otsdc.com
Company Name Optimal Technology Solutions
Website www.optts.com
No. of Employees From 50-100
Sector Telecommunications, Web Development, Service, Computer Software
Profile Optimal Technology Solutions is a rising Pan-Arab Telecommunications and Information Technology provider with a focus on cutting edge technologies and innovative ideas, delivering its services to online users and clients in consumer sector, SMEs, and large corporations. Since its inception in 2006, OTS has shown remarkable growth in the telecom and IT services and an outstanding recognition and traffic to its first product; Resalty.net OTS's headquarter is in Khobar, Saudi Arabia with operating offices in Jeddah, Riyadh, Bahrain, Cairo and Khartoum. Few other offices in the Middle East are being added to reach a wide coverage to Gulf and North Africa.
Job Title Customer Service Executive
Country Egypt
Job Category Call Center, Customer Service, Operations
Job Type Full Time
Description The main responsibilities: Respond to inquiries from clients & communicate with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone and remote connection. Execute day-to-day operations that are related to Messaging products and services. Includes but not limited to reports, monitoring projects performance, issue tracking. Provide in-depth training in areas of expertise, general product knowledge, and integration. Ensuring the availability of technical infrastructure, systems, products and services that are related to messaging business. Establish, document and communicate best practice processes and procedures for ongoing management and solves operational problems. Establish, document and ownership of database that has a tracking of all operations and documents that are related to messaging business uni. Includes but not limited to knowledge-base, operations manual, marketing reports, process and procedures. Work closely with cross-function teams to build a consistent customer experience and identify opportunities in new product/feature development. Ensures that communication flow internally and externally between messaging business unit at its best. Serve as a coach and trusted advisor to valued OTS customers. Responsible for the implementation of project plans for current and new projects to achieve targets.
Qualifications 0 to 1 year experience in international company/environment with infrastructure services support (Systems & Network management), operations monitoring and end user support task management. • Excellent Knowledge of technical infrastructures, networks, servers, software and database administration & maintenance. • Ability to work on Rotated Shift basis. • Rotated days Offs. 7
Gender Male
Experience 0 – New Graduate Years.
Other Skills Excellent command of English Language.
Salary (L.E.) 1500 - 2500
Job Contact Info. jobs@otsdc.com
Company Name Optimal Technology Solutions
Website www.optts.com
No. of Employees From 50-100
Sector Telecommunications, Web Development, Service, Computer Software
Profile Optimal Technology Solutions is a rising Pan-Arab Telecommunications and Information Technology provider with a focus on cutting edge technologies and innovative ideas, delivering its services to online users and clients in consumer sector, SMEs, and large corporations. Since its inception in 2006, OTS has shown remarkable growth in the telecom and IT services and an outstanding recognition and traffic to its first product; Resalty.net OTS's headquarter is in Khobar, Saudi Arabia with operating offices in Jeddah, Riyadh, Bahrain, Cairo and Khartoum. Few other offices in the Middle East are being added to reach a wide coverage to Gulf and North Africa.
