Employer Stream International Egypt
Job Title Computer Services Coordinator - Sr IT Specialist
Languages English / Arabic
Country Egypt
Job Category Information Technology, Network Administrator, Telecommunications
Job Type Full Time
Description Ensure all internal issues are resolved in a timely manner by continually reviewing open issues in SOS by performing the requested work as well as ensuring the Computer Services Analysts maintaining appropriate service levels. Provide a high level of technical support on all Stream and client specific software and hardware used within the site. Perform the building, installing, maintaining and upgrading of hardware and software on the local desktop, telecom and server level. Responsible for general maintenance of local server, desktop and telecom environment including regular software patching, data backups, antivirus, service and process monitoring Assist with supporting networks, gateways and e-mail communication by providing first line support for technical issues that may arise in day to day operations Allocate all computer equipment to local site departments in addition to the allocation of portable machines for employees while traveling based on need requirements. Maintain all necessary statistical data for internal computer inventory Participate in determining standards for software and hardware. Promote end user knowledge of Stream IT processes and procedures through standard communication methods. Participate in on-call cycle by carrying the on-call cell during scheduled shifts Provide local site management with regular updates on IT initiatives including projects, upgrades and ramp plans.
Qualifications Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of contact services industry and best practices. Knowledge of Intel-based and Macintosh computers. Knowledge of Windows 2000, XP, 2003 & Macintosh platforms. Knowledge of databases, reporting tools, and groupware applications, including email and Lotus Notes. Knowledge of NT4, Active Directory, Avaya and Cisco Networks Knowledge of TCP\IP, routers, hubs, CSU/DSU and standard server configurations Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. College education with a minimum of 3 years related experience. Equivalent education or experience may be substituted for any of the above.
Gender Male
Experience 3 - 5 Years.
Other Skills Coordinate with clients and assist with providing IT solutions on a site contract scale. Assist clients with troubleshooting of client specific issues that may occur onsite. Be mindful of budget requirements and balance the need for support versus the budget goals to be achieved.
Compensations Company provides Transportation from Different Collection Points covering Cairo. Medical and Social insurance.
Salary (L.E.) Negotiable
Job Contact Info. Stream.Amcham@gmail.com Subject: Computer Services Coordinator - Sr IT Specialist
Company Name Stream International Egypt
Website www.stream.com
No. of Employees More than 100
Sector Information Technology, Customer Service
Profile Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com
Job Title Computer Services Coordinator - Sr IT Specialist
Languages English / Arabic
Country Egypt
Job Category Information Technology, Network Administrator, Telecommunications
Job Type Full Time
Description Ensure all internal issues are resolved in a timely manner by continually reviewing open issues in SOS by performing the requested work as well as ensuring the Computer Services Analysts maintaining appropriate service levels. Provide a high level of technical support on all Stream and client specific software and hardware used within the site. Perform the building, installing, maintaining and upgrading of hardware and software on the local desktop, telecom and server level. Responsible for general maintenance of local server, desktop and telecom environment including regular software patching, data backups, antivirus, service and process monitoring Assist with supporting networks, gateways and e-mail communication by providing first line support for technical issues that may arise in day to day operations Allocate all computer equipment to local site departments in addition to the allocation of portable machines for employees while traveling based on need requirements. Maintain all necessary statistical data for internal computer inventory Participate in determining standards for software and hardware. Promote end user knowledge of Stream IT processes and procedures through standard communication methods. Participate in on-call cycle by carrying the on-call cell during scheduled shifts Provide local site management with regular updates on IT initiatives including projects, upgrades and ramp plans.
Qualifications Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of contact services industry and best practices. Knowledge of Intel-based and Macintosh computers. Knowledge of Windows 2000, XP, 2003 & Macintosh platforms. Knowledge of databases, reporting tools, and groupware applications, including email and Lotus Notes. Knowledge of NT4, Active Directory, Avaya and Cisco Networks Knowledge of TCP\IP, routers, hubs, CSU/DSU and standard server configurations Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. College education with a minimum of 3 years related experience. Equivalent education or experience may be substituted for any of the above.
Gender Male
Experience 3 - 5 Years.
Other Skills Coordinate with clients and assist with providing IT solutions on a site contract scale. Assist clients with troubleshooting of client specific issues that may occur onsite. Be mindful of budget requirements and balance the need for support versus the budget goals to be achieved.
Compensations Company provides Transportation from Different Collection Points covering Cairo. Medical and Social insurance.
Salary (L.E.) Negotiable
Job Contact Info. Stream.Amcham@gmail.com Subject: Computer Services Coordinator - Sr IT Specialist
Company Name Stream International Egypt
Website www.stream.com
No. of Employees More than 100
Sector Information Technology, Customer Service
Profile Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com
