Employer Xceed Contact Center
Job Title Technical Support Representative - Call Center
Languages English Intermediate Arabic (No accent)
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified OR MCITP Certified or Self Study. Technical support Experience is a plus.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Computer skills
Salary (L.E.) 1500 - 2500
Comments All Male applicants must have their military service papers.
Job Contact Info. yomna.farahat@xceedcc.com Yomna Farahat
Company Name Xceed Contact Center
Website www.xceedcc.com
No. of Employees More than 100
Sector Customer Service, Telecommunications
Profile Discover and Xceed… a new and exciting career with Egypt’s # 1 state-of-the-art Contact Center which provides business process outsourcing to commercial and government clients, worldwide. It operates the largest contact center in North Africa, making Xceed the fastest growing company in Egypt with new opportunities for an inspiring career located in the new technology park “The Smart Village” Xceed fosters valuable relationships with its employees through competitive wage compensation and benefit programs such as career planning, award recognition, world class training programs, monthly / annual trips, transportation, team building, football league, on site gym facility and cafeteria. Xceed employees are its most valuable asset. We provide our employees with an opportunity to gain international work experience while providing job security and stability in a friendly work environment. Xceed contact center currently manages global programs for clients covering more than ten countries in nine different languages.
Job Title Technical Support Representative - Call Center
Languages English Intermediate Arabic (No accent)
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified OR MCITP Certified or Self Study. Technical support Experience is a plus.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Computer skills
Salary (L.E.) 1500 - 2500
Comments All Male applicants must have their military service papers.
Job Contact Info. yomna.farahat@xceedcc.com Yomna Farahat
Company Name Xceed Contact Center
Website www.xceedcc.com
No. of Employees More than 100
Sector Customer Service, Telecommunications
Profile Discover and Xceed… a new and exciting career with Egypt’s # 1 state-of-the-art Contact Center which provides business process outsourcing to commercial and government clients, worldwide. It operates the largest contact center in North Africa, making Xceed the fastest growing company in Egypt with new opportunities for an inspiring career located in the new technology park “The Smart Village” Xceed fosters valuable relationships with its employees through competitive wage compensation and benefit programs such as career planning, award recognition, world class training programs, monthly / annual trips, transportation, team building, football league, on site gym facility and cafeteria. Xceed employees are its most valuable asset. We provide our employees with an opportunity to gain international work experience while providing job security and stability in a friendly work environment. Xceed contact center currently manages global programs for clients covering more than ten countries in nine different languages.
