IT Specialist Jobs In Egypt And Career In Jumia Egypt Vacancies In Cairo 2013
Position: IT Specialist
Department: IT
Jumia Egypt (www.jumia.com.eg) is the biggest online retailer in Egypt and is part of Rocket Internet, the second largest e-commerce company worldwide.
Jumia is the African branch of Rocket Internet and it’s currently expanding its presence in the region. To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. This is a perfect opportunity to participate in an entrepreneurial adventure that will lead to the future stars of the web universe with one of the fastest growing companies in the world.
Responsibilities:
Support end user community with desktop applications, hardware installation and repair, Internet communications, network wiring schemes and protocols, and printing issues in an effective and efficient manner using all available resources.
Support business critical applications developed in-house, by providing user training and applications upgrades.
Provide assistance to Network Operations by supporting internal and external networks, E-Mail systems, and Internet communication as needed.
Responsible for the pick-up, repair, allocation and delivery of all computer equipment to support teams, corporate departments, and executive staff.
Maintain all necessary statistical data for internal computer inventory and the allocation of laptops and personal computer’s for employees working remotely.
Participate in determining and implementing standards for software and hardware.
Develop and teach software classes on standard software products and/or end user training programs.
Work closely with IT management to develop and implement improved desktop support and business practices.
Deploy software as required.
Assist other IT departments with local issues as necessary.
Be required to participate in on-call rotation.
Requirements:
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of contact services industry and best practices.
Knowledge of industry leading manufacturers of PC-compatible and Macintosh computers.
Knowledge of DOS, MS Windows, NT Workstation, Macintosh platforms, Internet communications, and Hewlett Packard LaserJet Printers.
Knowledge of databases, reporting tools, and group-ware applications, including E-mail and Lotus Notes.
Knowledge of NT Server and various platforms of this product.
Knowledge of switches/routers/firewalls and their usage and deployment.
Knowledge of telecommunication infrastructure as it relates to hands on support of Aspect and Avaya ACDs/PBXs.
Knowledge of backup tape units and various rotation schedules along with other methods of data protection and recovery.
Knowledge of various technologies and tools.
Advanced troubleshooting abilities.
Ability to lift/bend and deploy equipment up to 50 lbs.
Ability to work flexible hours, respond to on-call emergency situations, and travel to remote sites as required.
Ability to work with minimal guidance or supervision in a time critical environment.
Ability to be flexible and quickly adapt to changing business needs and processes.
College education with a minimum of 2 years related experience.
Equivalent education or experience may be substituted for any of the above.
IT Specialist For Jumia Egypt 2013
If you are interested in joining our team please send your updated resume to Joinus@eg.jumia.com with the subject ‘IT Specialist’
Check our website: (www.jumia.com.eg)
