Job Title IT Helpdesk Specialist
Languages Very Good command of English language
Country Egypt
Job Category Information Technology
Job Type Full Time
Description Ensures stable and well performing system environment by resolving user issues in a timely and efficient manner; interprets, evaluates, and resolves telephone inquires pertaining to the functional operation of all installed application hardware and software products supported by IT; Analyzes simple to moderately complex inquires, resolves problems and/or determines appropriate technical area or vendor to resolve problems; Alerts user community when a major problem is suspected; Follows up on specific inquires or requests to ensure user satisfaction
Qualifications BA of relevant academic study, computer science/information technology is preferable, as well as 3-5 years of related experience
Gender Any
Experience 1 - 2 Years.
Other Skills Excellent communication and troubleshooting skills, dynamic, smart, high ability to work under pressure
Salary (L.E.) 4600 - 6000
Job Contact Info. Recruitment-hr.egypt@novartis.com
Languages Very Good command of English language
Country Egypt
Job Category Information Technology
Job Type Full Time
Description Ensures stable and well performing system environment by resolving user issues in a timely and efficient manner; interprets, evaluates, and resolves telephone inquires pertaining to the functional operation of all installed application hardware and software products supported by IT; Analyzes simple to moderately complex inquires, resolves problems and/or determines appropriate technical area or vendor to resolve problems; Alerts user community when a major problem is suspected; Follows up on specific inquires or requests to ensure user satisfaction
Qualifications BA of relevant academic study, computer science/information technology is preferable, as well as 3-5 years of related experience
Gender Any
Experience 1 - 2 Years.
Other Skills Excellent communication and troubleshooting skills, dynamic, smart, high ability to work under pressure
Salary (L.E.) 4600 - 6000
Job Contact Info. Recruitment-hr.egypt@novartis.com
