Employer LINKdotNET
Job Title Retention and Loyalty Representative
Country Egypt
Job Category Customer Service
Job Type Full Time
Description —Handle daily report with all the cancellation requests and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests. —Determine the customers problems and work on fixing these problems after convincing the customers. —Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on. —Verify the quality of the service upon the customers confirmation and ensuring on the customers satisfaction and willingness for continuing the service with the company. —Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing. —Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem. —Send daily report to the direct manager with all the handled cases including analysis showing the percentage of success and failure —Update all the steps we passed through while handling the customers problem on the CRM system.
Qualifications • Education (Bachelor Degree in Business Administration or any other related field) • Experience (Fresh graduate to 1 year experience in a Call Center/CSO/Sales) Skills (Good spoken & written English & Arabic, communication skills, patient, can work under pressure and have some sort of social intelligence, Crisis management, Time management, Creativity, Negotiation, & Analytical skills
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. please send your CV at: career@mail.link.net stating the job title in the subject
Job Title Retention and Loyalty Representative
Country Egypt
Job Category Customer Service
Job Type Full Time
Description —Handle daily report with all the cancellation requests and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests. —Determine the customers problems and work on fixing these problems after convincing the customers. —Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on. —Verify the quality of the service upon the customers confirmation and ensuring on the customers satisfaction and willingness for continuing the service with the company. —Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing. —Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem. —Send daily report to the direct manager with all the handled cases including analysis showing the percentage of success and failure —Update all the steps we passed through while handling the customers problem on the CRM system.
Qualifications • Education (Bachelor Degree in Business Administration or any other related field) • Experience (Fresh graduate to 1 year experience in a Call Center/CSO/Sales) Skills (Good spoken & written English & Arabic, communication skills, patient, can work under pressure and have some sort of social intelligence, Crisis management, Time management, Creativity, Negotiation, & Analytical skills
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. please send your CV at: career@mail.link.net stating the job title in the subject
