Job Title Customer Care representative
Languages English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description —deal directly with customers either by telephone, electronically or face to face —respond promptly to customer inquiries —handle and resolve customer complaints —obtain and evaluate all relevant information to handle product and service inquiries —perform customer verifications —set up new customer accounts —process orders, forms, applications and requests —organize workflow to meet customer timeframes —direct requests and unresolved issues to the designated resource —manage customers accounts —keep records of customer interactions and transactions —record details of inquiries, comments and complaints —record details of actions taken —maintain customer databases —communicate and coordinate with internal departments —follow up on customer interactions —provide feedback on the efficiency of the customer service process
Qualifications Key Competencies •interpersonal skills •communication skills - verbal and written •listening skills •problem analysis and problem-solving •attention to detail and accuracy •data collection and ordering •customer service orientation •adaptability •initiative •stress tolerance
Gender Any
Experience 3 - 5 Years.
Other Skills computer skills communication skills
Compensations negotiable
Salary (L.E.) Negotiable
Comments please send your recent photo with your cv
Job Contact Info. basant.hamed@elabdgroup.com
Website www.elabdgroup.com
No. of Employees More than 100
Sector Engineering
Profile We are the local commercial base of the world market leader in home appliances. We are the sole distributors of global market leaders in the field of home appliances. We are importers, & commercial agents of household appliances branded WHITE POINT ,WHIRLPOOL, HOOVER and OCEAN.
Languages English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description —deal directly with customers either by telephone, electronically or face to face —respond promptly to customer inquiries —handle and resolve customer complaints —obtain and evaluate all relevant information to handle product and service inquiries —perform customer verifications —set up new customer accounts —process orders, forms, applications and requests —organize workflow to meet customer timeframes —direct requests and unresolved issues to the designated resource —manage customers accounts —keep records of customer interactions and transactions —record details of inquiries, comments and complaints —record details of actions taken —maintain customer databases —communicate and coordinate with internal departments —follow up on customer interactions —provide feedback on the efficiency of the customer service process
Qualifications Key Competencies •interpersonal skills •communication skills - verbal and written •listening skills •problem analysis and problem-solving •attention to detail and accuracy •data collection and ordering •customer service orientation •adaptability •initiative •stress tolerance
Gender Any
Experience 3 - 5 Years.
Other Skills computer skills communication skills
Compensations negotiable
Salary (L.E.) Negotiable
Comments please send your recent photo with your cv
Job Contact Info. basant.hamed@elabdgroup.com
Website www.elabdgroup.com
No. of Employees More than 100
Sector Engineering
Profile We are the local commercial base of the world market leader in home appliances. We are the sole distributors of global market leaders in the field of home appliances. We are importers, & commercial agents of household appliances branded WHITE POINT ,WHIRLPOOL, HOOVER and OCEAN.
