Employer Stream International Egypt
Job Title French Customer Support Professional
Languages French
Country Egypt
Job Category Call Center, Customer Service, Sales
Job Type Full Time
Description Customer Support Professional Provides Customer Service for Clients Continuously. Work to provide service excellence on every call, resulting in high customer satisfaction scores. Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Qualifications Fluency in French is a must. Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes
Gender Any
Education major French Language
Experience 0 – New Graduate Years.
Other Skills Very Good user of PC. Good knowledge of MS office applications.
Compensations Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance. Overnight shift allowance paid for employees working till late hours. Door to Door Transportation is provided for Ladies finishing their Shifts after 9:00 PM
Salary (L.E.) 2600 - 4500
Comments Flexibility with Working hours is a must. Shifts and Days off are rotational. Working hours are 9 hours a day. If you are interested, please send your resume to Stream.Amchamgmail.com Email Subject: French- CSP Note: E-mails without Subject will be ignored.
Job Contact Info. Interested candidate need to send their Resumes to : Stream.Amcham@gmail.com with the subject: French Speaker
Company Name Stream International Egypt
Website www.stream.com
No. of Employees More than 100
Sector Information Technology, Customer Service
Profile Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com
Job Title French Customer Support Professional
Languages French
Country Egypt
Job Category Call Center, Customer Service, Sales
Job Type Full Time
Description Customer Support Professional Provides Customer Service for Clients Continuously. Work to provide service excellence on every call, resulting in high customer satisfaction scores. Provides responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Qualifications Fluency in French is a must. Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes
Gender Any
Education major French Language
Experience 0 – New Graduate Years.
Other Skills Very Good user of PC. Good knowledge of MS office applications.
Compensations Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance. Overnight shift allowance paid for employees working till late hours. Door to Door Transportation is provided for Ladies finishing their Shifts after 9:00 PM
Salary (L.E.) 2600 - 4500
Comments Flexibility with Working hours is a must. Shifts and Days off are rotational. Working hours are 9 hours a day. If you are interested, please send your resume to Stream.Amchamgmail.com Email Subject: French- CSP Note: E-mails without Subject will be ignored.
Job Contact Info. Interested candidate need to send their Resumes to : Stream.Amcham@gmail.com with the subject: French Speaker
Company Name Stream International Egypt
Website www.stream.com
No. of Employees More than 100
Sector Information Technology, Customer Service
Profile Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com
