Employer Stream International Egypt
Job Title Computer Service Operator - IT Specialist
Languages Arabic / English
Country Egypt
Job Category Information Technology, Network Administrator, Telecommunications
Job Type Full Time
Description Support end user community with desktop applications, hardware installation and repair, Internet communications, network wiring schemes and protocols, and printing issues in an effective and efficient manner using all available resources. Support business critical applications developed in-house, by providing user training and applications upgrades. Provide assistance to Network Operations by supporting internal and external networks, E-Mail systems, and Internet communication as needed. Responsible for the pick-up, repair, allocation and delivery of all computer equipment to support teams, corporate departments, and executive staff. Maintain all necessary statistical data for internal computer inventory and the allocation of laptops and personal computers for employees working remotely. Participate in determining and implementing standards for software and hardware. Develop and teach software classes on standard software products and/or end user training programs. Work closely with IT management to develop and implement improved desktop support and business practices. Deploy software as required. Assist other IT departments with local issues as necessary. Be required to participate in on-call rotation.
Qualifications Knowledge of contact services industry and best practices. Knowledge of industry leading manufacturers of PC-compatible and Macintosh computers Knowledge of DOS, MS Windows, NT Workstation, Macintosh platforms, Internet communications, and Hewlett Packard LaserJet Printers Knowledge of databases, reporting tools, and group-ware applications, including E-mail and Lotus Notes Knowledge of NT Server and various platforms of this product. Knowledge of switches/routers/firewalls and their usage and deployment. Knowledge of telecommunication infrastructure as it relates to hands on support of Aspect and Avaya ACDs/PBXs Knowledge of backup tape units and various rotation schedules along with other methods of data protection and recovery. Knowledge of various technologies and tools College education with a minimum of 2 years related experience.
Gender Male
Experience 1 - 2 Years.
Other Skills Advanced troubleshooting abilities. Ability to lift/bend and deploy equipment up to 50 lbs. Ability to work flexible hours, respond to on-call emergency situations, Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes.
Compensations Transportation provided from Different Collection points covering Cairo. Medical and Social insurance.
Salary (L.E.) 2600 - 4500
Job Contact Info. Stream.Amcham@gmail.com Subject: Computer Service Operator - IT Specialist
Company Name Stream International Egypt
Website www.stream.com
No. of Employees More than 100
Sector Information Technology, Customer Service
Profile Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com
Job Title Computer Service Operator - IT Specialist
Languages Arabic / English
Country Egypt
Job Category Information Technology, Network Administrator, Telecommunications
Job Type Full Time
Description Support end user community with desktop applications, hardware installation and repair, Internet communications, network wiring schemes and protocols, and printing issues in an effective and efficient manner using all available resources. Support business critical applications developed in-house, by providing user training and applications upgrades. Provide assistance to Network Operations by supporting internal and external networks, E-Mail systems, and Internet communication as needed. Responsible for the pick-up, repair, allocation and delivery of all computer equipment to support teams, corporate departments, and executive staff. Maintain all necessary statistical data for internal computer inventory and the allocation of laptops and personal computers for employees working remotely. Participate in determining and implementing standards for software and hardware. Develop and teach software classes on standard software products and/or end user training programs. Work closely with IT management to develop and implement improved desktop support and business practices. Deploy software as required. Assist other IT departments with local issues as necessary. Be required to participate in on-call rotation.
Qualifications Knowledge of contact services industry and best practices. Knowledge of industry leading manufacturers of PC-compatible and Macintosh computers Knowledge of DOS, MS Windows, NT Workstation, Macintosh platforms, Internet communications, and Hewlett Packard LaserJet Printers Knowledge of databases, reporting tools, and group-ware applications, including E-mail and Lotus Notes Knowledge of NT Server and various platforms of this product. Knowledge of switches/routers/firewalls and their usage and deployment. Knowledge of telecommunication infrastructure as it relates to hands on support of Aspect and Avaya ACDs/PBXs Knowledge of backup tape units and various rotation schedules along with other methods of data protection and recovery. Knowledge of various technologies and tools College education with a minimum of 2 years related experience.
Gender Male
Experience 1 - 2 Years.
Other Skills Advanced troubleshooting abilities. Ability to lift/bend and deploy equipment up to 50 lbs. Ability to work flexible hours, respond to on-call emergency situations, Ability to work with minimal guidance or supervision in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes.
Compensations Transportation provided from Different Collection points covering Cairo. Medical and Social insurance.
Salary (L.E.) 2600 - 4500
Job Contact Info. Stream.Amcham@gmail.com Subject: Computer Service Operator - IT Specialist
Company Name Stream International Egypt
Website www.stream.com
No. of Employees More than 100
Sector Information Technology, Customer Service
Profile Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to some of the world’s leading technology, computing, telecommunications, retail, entertainment/media, and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 locations in 22 countries supporting 34 languages. Stream continues to expand its global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for its clients. To learn more about the company and its complete service offering, please visit www.stream.com
