Employer Xceed Contact Center
Job Title International Customer Service Advisor
Languages Fluent command of Spoken and written English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. 5. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. 6. Show a broad knowledge and awareness of products and services and their competitive advantages. 7. Follow the appropriate guidelines and procedures for any given situations. 8. Meet the due dates in the tasks assigned to him by superiors. 9. Escalate customer new inquiries to the concerned person i.e. team leaders, supervisor, assist team or the back office. 10. Manage a busy load of major and minor duties on time and with minimal mistakes. 11. Help and be of assistant to customers to decide what types of products or services that would best suit their needs. 12. Enter coding and tracking information completely and accurately on relevant systems.
Qualifications IT Skills: knowledge of Windows operating environment and has the ability to type • Languages: Fluent English • Ability to work a full-time shifts schedule including nights, weekends, and holidays.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Ability of typing in a speedy manner
Salary (L.E.) 1500 - 2500
Comments Preferably candidates availability would be upon request as they are required to start as soon as possible
Job Contact Info. Deena.Adam@xceedcc.com Deena Adam
Job Title International Customer Service Advisor
Languages Fluent command of Spoken and written English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. 5. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. 6. Show a broad knowledge and awareness of products and services and their competitive advantages. 7. Follow the appropriate guidelines and procedures for any given situations. 8. Meet the due dates in the tasks assigned to him by superiors. 9. Escalate customer new inquiries to the concerned person i.e. team leaders, supervisor, assist team or the back office. 10. Manage a busy load of major and minor duties on time and with minimal mistakes. 11. Help and be of assistant to customers to decide what types of products or services that would best suit their needs. 12. Enter coding and tracking information completely and accurately on relevant systems.
Qualifications IT Skills: knowledge of Windows operating environment and has the ability to type • Languages: Fluent English • Ability to work a full-time shifts schedule including nights, weekends, and holidays.
Gender Any
Experience 0 – New Graduate Years.
Other Skills Ability of typing in a speedy manner
Salary (L.E.) 1500 - 2500
Comments Preferably candidates availability would be upon request as they are required to start as soon as possible
Job Contact Info. Deena.Adam@xceedcc.com Deena Adam
