Employer Okaz Stockbrokers & Investment
Job Title Call Center Manager
Country Egypt
Job Category Finance
Job Type Full Time
Description — Establish a customer service center. — Understand the companys numerous business lines and financial products. — Collaborate with various departments to develop strategic initiatives to initiate and improve customer service quality. — Monitor client calls and inquiries, complaints and suggestions and general company info. — Develop appraisal system for customer service staff.
Qualifications • Minimum three years of related experience financial sector call center. • Proven track record of successfully delivering exceptional customer service and achieving goals. • Excellent knowledge of financial services products and constantly monitoring services offered by peers. • Team leadership and effective guidance and management of staff through tight deadlines and pressure. • University Degree • Fluent in English and Arabic.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. dinazaky@okazinvest.com
Job Title Call Center Manager
Country Egypt
Job Category Finance
Job Type Full Time
Description — Establish a customer service center. — Understand the companys numerous business lines and financial products. — Collaborate with various departments to develop strategic initiatives to initiate and improve customer service quality. — Monitor client calls and inquiries, complaints and suggestions and general company info. — Develop appraisal system for customer service staff.
Qualifications • Minimum three years of related experience financial sector call center. • Proven track record of successfully delivering exceptional customer service and achieving goals. • Excellent knowledge of financial services products and constantly monitoring services offered by peers. • Team leadership and effective guidance and management of staff through tight deadlines and pressure. • University Degree • Fluent in English and Arabic.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. dinazaky@okazinvest.com
