Customer Service Agent Jobs In Egypt And Career In Edfa3ly Vacancies In Cairo 2013
Job Description
- Answer calls and respond to emails
- Handle customer inquiries both telephonic, email, live chat & face to face
- Research required information using available resources
- Resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
Skills & Requirements:
- 1 – 2 years of experience
- Very Good verbal and written communication skills
- Very Good listening skills
- Very Good problem analysis and problem solving
- Customer service orientated
- Very Good organizational skills
- attention to detail
- judgment
- Very Good computer skills
- Excellent English Language
Please send you resume to jobs@edfa3ly.com.eg and mention the job title in the subject field.
Job Description
- Answer calls and respond to emails
- Handle customer inquiries both telephonic, email, live chat & face to face
- Research required information using available resources
- Resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
Skills & Requirements:
- 1 – 2 years of experience
- Very Good verbal and written communication skills
- Very Good listening skills
- Very Good problem analysis and problem solving
- Customer service orientated
- Very Good organizational skills
- attention to detail
- judgment
- Very Good computer skills
- Excellent English Language
Please send you resume to jobs@edfa3ly.com.eg and mention the job title in the subject field.
