Employer SUMMIT
Job Title Call Center Representative
Languages Good English speaking and writing
Country Egypt
Job Category Call Center
Job Type Full Time
Description 1. Answer phones and respond to customer requests. 2. Complete customer Data on the CRM system and log customer request 3. Provide customers with service information, dispatch the CRM cases based on the case flow using the CRM system . 4. Follow up with Technical Teams to resolve cases 5. Escalate delayed cases and record customer complains 6. Transfer customer calls to appropriate Tech staff. 7. Identify, research, and resolve customer issues using the computer system. 8. Follow-up on customer inquires not immediately resolved. 9. Complete call logs and reports. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements. Other duties as assigned
Qualifications • Excellent knowledge on using outlook , Excel, word, ICDL is preferred • University Degree • Good English speaking & Writing. • Good communication and problem-solving skills • Customer Handling skills • a strong customer focus and an ability to work well in teams; • an excellent telephone manner • Ability to work during shifts
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@summit-mea.com
Job Title Call Center Representative
Languages Good English speaking and writing
Country Egypt
Job Category Call Center
Job Type Full Time
Description 1. Answer phones and respond to customer requests. 2. Complete customer Data on the CRM system and log customer request 3. Provide customers with service information, dispatch the CRM cases based on the case flow using the CRM system . 4. Follow up with Technical Teams to resolve cases 5. Escalate delayed cases and record customer complains 6. Transfer customer calls to appropriate Tech staff. 7. Identify, research, and resolve customer issues using the computer system. 8. Follow-up on customer inquires not immediately resolved. 9. Complete call logs and reports. 10. Recognize, document and alert the supervisor of trends in customer calls. 11. Recommend process improvements. Other duties as assigned
Qualifications • Excellent knowledge on using outlook , Excel, word, ICDL is preferred • University Degree • Good English speaking & Writing. • Good communication and problem-solving skills • Customer Handling skills • a strong customer focus and an ability to work well in teams; • an excellent telephone manner • Ability to work during shifts
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. careers@summit-mea.com
