Employer E - finance
Job Title Call Center Team Leader
Languages Fluent English and Arabic
Country Egypt
Job Category Call Center
Job Type Full Time
Description 1- Handle customer complaints and requests escalated by team members 2- Supervise, coach and assist team member to reach department objectives 3- Lead team members to deliver excellent customer support services 4- Responsible for adherence of team members to call center business process and ISO quality standards 5- Monitor team members performance and send reports to reporting manager. 6- Send regular reports on call Center operations. Job Location: Nasr City
Qualifications 1) Minimum Bachelor degree required 2) Minimum 4 years’ experience in Call Center Business; at least on of them as a Team Leader/ Supervisor position 3) Excellent knowledge of call center process and procedures 4) Excellent communication skills in English and Arabic 5) Very good leadership skills
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. career@efinance.com.eg
Job Title Call Center Team Leader
Languages Fluent English and Arabic
Country Egypt
Job Category Call Center
Job Type Full Time
Description 1- Handle customer complaints and requests escalated by team members 2- Supervise, coach and assist team member to reach department objectives 3- Lead team members to deliver excellent customer support services 4- Responsible for adherence of team members to call center business process and ISO quality standards 5- Monitor team members performance and send reports to reporting manager. 6- Send regular reports on call Center operations. Job Location: Nasr City
Qualifications 1) Minimum Bachelor degree required 2) Minimum 4 years’ experience in Call Center Business; at least on of them as a Team Leader/ Supervisor position 3) Excellent knowledge of call center process and procedures 4) Excellent communication skills in English and Arabic 5) Very good leadership skills
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Info. career@efinance.com.eg
