Retail Team Leader Jobs In Egypt And Career In
Vodafone Group Plc - Egypt Vacancies In Cairo 2013
Retail Team Leader
Vodafone Group Plc - Egypt
Job description
Lead the staff on a shift-to-shift basis, at band A or B stores, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.
Key Accountabilities:
1.Sales:
Achieve the team’s assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).
Enhance sales figures MOM.
Motivate staff members to up-sell and cross-sell Vodafone products & services.
Increase the YOY revenue in addition to margins.
Monitor the quality of sales & improve the closure rate MOM.
2.Customer Care:
Ensure appropriate service is constantly given to all customers.
Effective customers’ complaints handling and decrease them month over month.
Improve the team’s Telephonic interview, NPS, SL & IVR results.
Improve store visit report result.
Ensure proper internal and interdepartmental communication.
Ensure the quality of delivering consumer and enterprise Customer Care activities.
3.Cash:
Handling variance reports and taking corrective and preventive actions.
Handling the cash end of day processes and delivering
Adherence to all cash operation policies & procedures.
4.People:
Manage and develop team’s performance.
Update store’s communication messages.
Provide support, guidance and solutions to the team.
Consistent feedback in all directions.
Setting a tailored development plan for each staff member.
Recognize the team’s efforts.
Performing monthly staff observation.
Ensure effective daily briefing
Performing coaching sessions.
Performing monthly one on one to team members.
Ensure that VF culture are properly communicated & put in action.
Achieve the company’s benchmark in Vodafone’s Employee Surveys.
5.Operation:
Ensure proper handling of opening and closing procedures.
Maintain the agreed stock level at all times.
Ensure efficient and smooth day to day operations.
Ensure the team’s adherence to company’s policies and procedures.
Ensure accurate and updated filing system.
Proper team’s scheduling.
Communicate daily reports and correspondences to stakeholders.
Cost efficiency and effectiveness implementation.
Delivery of all the assigned tasks on time.
Accurate inventory control and stock take.
Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)
3 years of experience in retail.
- Excellent computer skills.
- Reporting & presentation skills.
- Problem solving skills.
- Time management.
- Excellent leadership, Negotiation and communication skills.
- Sales and customers focused.
- Results oriented, self disciplined and organized.
- Fluent spoken & written English language.
About this company
Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.
The Group's mobile subsidiaries operate under the brand name 'Vodafone'. In the United States the Group's associated undertaking operates as Verizon Wireless. During the last two financial years, the Group has also entered into arrangements with network operators in countries where the Group does not hold an equity stake. Under the terms of these Partner Network Agreements, the Group and its partner networks co-operate in the development and marketing of global services under dual brand logos.
Vodafone Group Plc - Egypt
Job description
Lead the staff on a shift-to-shift basis, at band A or B stores, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.
Key Accountabilities:
1.Sales:
Achieve the team’s assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).
Enhance sales figures MOM.
Motivate staff members to up-sell and cross-sell Vodafone products & services.
Increase the YOY revenue in addition to margins.
Monitor the quality of sales & improve the closure rate MOM.
2.Customer Care:
Ensure appropriate service is constantly given to all customers.
Effective customers’ complaints handling and decrease them month over month.
Improve the team’s Telephonic interview, NPS, SL & IVR results.
Improve store visit report result.
Ensure proper internal and interdepartmental communication.
Ensure the quality of delivering consumer and enterprise Customer Care activities.
3.Cash:
Handling variance reports and taking corrective and preventive actions.
Handling the cash end of day processes and delivering
Adherence to all cash operation policies & procedures.
4.People:
Manage and develop team’s performance.
Update store’s communication messages.
Provide support, guidance and solutions to the team.
Consistent feedback in all directions.
Setting a tailored development plan for each staff member.
Recognize the team’s efforts.
Performing monthly staff observation.
Ensure effective daily briefing
Performing coaching sessions.
Performing monthly one on one to team members.
Ensure that VF culture are properly communicated & put in action.
Achieve the company’s benchmark in Vodafone’s Employee Surveys.
5.Operation:
Ensure proper handling of opening and closing procedures.
Maintain the agreed stock level at all times.
Ensure efficient and smooth day to day operations.
Ensure the team’s adherence to company’s policies and procedures.
Ensure accurate and updated filing system.
Proper team’s scheduling.
Communicate daily reports and correspondences to stakeholders.
Cost efficiency and effectiveness implementation.
Delivery of all the assigned tasks on time.
Accurate inventory control and stock take.
Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)
3 years of experience in retail.
- Excellent computer skills.
- Reporting & presentation skills.
- Problem solving skills.
- Time management.
- Excellent leadership, Negotiation and communication skills.
- Sales and customers focused.
- Results oriented, self disciplined and organized.
- Fluent spoken & written English language.
About this company
Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.
The Group's mobile subsidiaries operate under the brand name 'Vodafone'. In the United States the Group's associated undertaking operates as Verizon Wireless. During the last two financial years, the Group has also entered into arrangements with network operators in countries where the Group does not hold an equity stake. Under the terms of these Partner Network Agreements, the Group and its partner networks co-operate in the development and marketing of global services under dual brand logos.
Retail Team Leader For Vodafone Group Plc - Egypt 2013
To Apply: http://www.linkedin.com/jobs2/view/7121855?trk=jymbii_jobs_name
