IST is the leading contact center system integration in the Middle East with various offices in the region and a highly qualified technical team with over 60 members focused on contact centers, deployed over 20,000 seats & ports; IST is responsible for deploying over 65 contact center projects.
Has a challenging opportunity as System Engineer opening in Egypt.
For more info on IST please visit www.istnetworks.com
Job Description :
• Deploy / Support Network and Unified Communication solutions (Cisco IP Telephony & Contact Centers) at customer sites.
• Participate in gathering and analyzing customer requirements and translate into a detail design.
• Generate working configurations, and deliver successful deployments with in committed time frames.
• Functional & User Acceptance Testing.
• Generate and maintain a suite of technical documentation.
• Keeps track and trouble shoot all technical issues related to the deployed systems.
• Act as a technical reference throughout the complete project.
Job Requirements :
• 1-3 Years of experience in Cisco IPCC and/or Cisco IP Communication or other Vendor voice / call center experience.
• Knowledge of Cisco Switching, Routing, IP Telephony, Unified Communication Applications, Cisco ICM, IP IVR, CVP, Voice Gateways, Gatekeepers, SIP Proxies, Cisco Email & Web & Outbound Solutions, ASR, TTS, IPCC Express, Enterprise, and Hosted, Unity Voice Mail, Voice Recording, Work Force Management Applications, and others is preferred
• Strong logical thinking & problem solving skills.
• Good customer facing communication skills.
• A strong team player
Send your CVs to : releish@istnetworks.com
