Job Title Call Center Supervisor
Country Egypt
Job Category Call Center
Job Type Full Time
Description Managing and directing the daily activities of call center agents and telephone operators.Supervising, planning, and managing functions concerned to Call Center environment.Carry out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.Attending, following up and resolving customer complaints and questions.Ensure that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.Carry out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.Compiling and maintaining lists of on call and key schedules and personnel, and ensuring that the operators can use all lists as required.Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.Communicate solutions, successes, and opportunities to the Manager of customer service.Practicing and ensuring compliance with that of all the organizations policies and procedures.
Qualifications Bachelor Degree with minimum 1 year in the same title.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. HR@Alarabia-group.com
No. of Employees More than 100
Sector Sales, Manufacturing / Production
Profile Our Company is a fast growing company in Home appliances market, Established from about 4 years from now, owned and managed by a very well experienced, talent and academic human resources base. Our company is pushing into the market well-studied product ranges through different brands, and willing to expand via building strong bonds on both direct (end user) and indirect (dealers) channels. The company has its own brands and also a sole agent for local and multinational brands.
Country Egypt
Job Category Call Center
Job Type Full Time
Description Managing and directing the daily activities of call center agents and telephone operators.Supervising, planning, and managing functions concerned to Call Center environment.Carry out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.Attending, following up and resolving customer complaints and questions.Ensure that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.Carry out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.Compiling and maintaining lists of on call and key schedules and personnel, and ensuring that the operators can use all lists as required.Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.Communicate solutions, successes, and opportunities to the Manager of customer service.Practicing and ensuring compliance with that of all the organizations policies and procedures.
Qualifications Bachelor Degree with minimum 1 year in the same title.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. HR@Alarabia-group.com
No. of Employees More than 100
Sector Sales, Manufacturing / Production
Profile Our Company is a fast growing company in Home appliances market, Established from about 4 years from now, owned and managed by a very well experienced, talent and academic human resources base. Our company is pushing into the market well-studied product ranges through different brands, and willing to expand via building strong bonds on both direct (end user) and indirect (dealers) channels. The company has its own brands and also a sole agent for local and multinational brands.
