Employer Egyptian Contact Center Operator - ECCO
Job Title Bilingual International Account Advisor
Languages German, French, Russian, Spanish
Country Egypt
Job Category Call Center
Job Type Full Time
Description -Deal directly with customers either by telephone, or electronically. -Respond promptly to customer inquiries, & resolve their complaints. -Obtain and evaluate all relevant information to handle inquiries and complaints. -Perform customer verifications. -Direct requests and unresolved issues to the designated resource. -Manage customers accounts. -Keep records of customer interactions and transactions. -Communicate and coordinate with internal department.
Qualifications -Excellent English -Very good second language ( German, French, Russian, Spanish, ...) - maximum age 27 -University Gradates
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. aya.khalifa@eccooutsourcing.com
Company Name Egyptian Contact Center Operator - ECCO
Website www.eccooutsourcing.com
No. of Employees More than 100
Sector Telecommunications
Profile ECCO is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. ECCO is one of the leading players in the business-process-outsourcing-solution market. ECCO is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions, We provide multi Lingual service in Arabic, English, French, Spanish, Italian, and German, our services are also offered in many other languages upon client request., Our client list includes local and international organizations from various industries and disciplines; Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate. We are Customer oriented; we have the flexibility to tailor our services to satisfy specific clients' needs and requirements Our Services Inbound Services: Customer service & external help desk, Respond to advertisement, Order management, over flow & after hours, Disaster recovery site Outbound Solutions: Telesales, Lead generation, Fleet control, Telemarketing campaigns, Database filtration and validation, Market surveys Cyber Solutions: Web order management, Email & fax management Business Process Outsourcing (BPO) services: Administrative Support, Customer Relationship Management, Document Processing, Human Resources and Training, Intellectual Property Research and Documentation, Research and Analysis, Sales and Marketing, Bill collection.
Job Title Bilingual International Account Advisor
Languages German, French, Russian, Spanish
Country Egypt
Job Category Call Center
Job Type Full Time
Description -Deal directly with customers either by telephone, or electronically. -Respond promptly to customer inquiries, & resolve their complaints. -Obtain and evaluate all relevant information to handle inquiries and complaints. -Perform customer verifications. -Direct requests and unresolved issues to the designated resource. -Manage customers accounts. -Keep records of customer interactions and transactions. -Communicate and coordinate with internal department.
Qualifications -Excellent English -Very good second language ( German, French, Russian, Spanish, ...) - maximum age 27 -University Gradates
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. aya.khalifa@eccooutsourcing.com
Company Name Egyptian Contact Center Operator - ECCO
Website www.eccooutsourcing.com
No. of Employees More than 100
Sector Telecommunications
Profile ECCO is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. ECCO is one of the leading players in the business-process-outsourcing-solution market. ECCO is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions, We provide multi Lingual service in Arabic, English, French, Spanish, Italian, and German, our services are also offered in many other languages upon client request., Our client list includes local and international organizations from various industries and disciplines; Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate. We are Customer oriented; we have the flexibility to tailor our services to satisfy specific clients' needs and requirements Our Services Inbound Services: Customer service & external help desk, Respond to advertisement, Order management, over flow & after hours, Disaster recovery site Outbound Solutions: Telesales, Lead generation, Fleet control, Telemarketing campaigns, Database filtration and validation, Market surveys Cyber Solutions: Web order management, Email & fax management Business Process Outsourcing (BPO) services: Administrative Support, Customer Relationship Management, Document Processing, Human Resources and Training, Intellectual Property Research and Documentation, Research and Analysis, Sales and Marketing, Bill collection.
