Employer Siemens Technologies S.A.E.
Job Title Senior System Analyst (Incl. SAP Support) - 135189
Country Egypt
Job Category Computer, Computer Software, Information Technology
Job Type Full Time
Description * This position will be responsible for ensuring proper operations and support of IT application environment by providing resolution to issues raised by end users in a timely manner for local: + Enterprise Resource Planning (ERP) system: SAP ECC 6.0 (SD, MM, PS, CS, CO modules) + Customer Relationship Management (CRM) system: Oracle CRM on Demand * Provide quality end user support in a consistent, timely and cost effective manner; appropriately prioritize responses to multiple end user support requests * Demonstrate technical expertise along with outstanding customer service skills * Prepare documentation of the assigned duties and report activities and results to team leader * Local Administration and authorization of ERP & CRM systems: handling all the authorization issues and administration of user accounts * Accompany users to accept new tools and use them in the best way * Participate in new systems rollouts and implementation project (all project phases until go-live and provide after go-live support)
Qualifications * Very good command of spoken and written English language * Minimum education required: Bachelors Degree in Computer Science, Information Systems or other related field * Minimum 4+ years professional business systems experience with a minimum of 3 years related experience with SAP ERP system * Broad understanding of SAP SD and MM and PS modules * Understanding of end-to-end business processes and support processes; understand key success factors that drive the implementation of common processes and systems * Understanding of Incident Management Systems * Ability to work effectively with third parties (internal and external) * Experience in working globally, in a multicultural environment * Excellent time management skills needed to balance multiple priorities and to ensure delivery of high quality services
Gender Any
Experience 3 - 5 Years.
Other Skills * Focus on quality and accuracy * Team player - must work effectively with both business professionals and technical staff * Self starter - motivated to learn and operate independently with timely and sound decision making and a drive for results * Hands-on approach - needs to understand on a practical level the implemented solutions for Siemens * Strong written and verbal communication skills; sensitive to people / cultural differences * Strong communication skills * Intercultural Sensitivity and customer service orientation * Strong customer service focus - ability to build and maintain effective customer relationships
Salary (L.E.) Negotiable
Job Contact Info. To apply for this position, copy/paste the following URL into your browser: http://ars2.equest.com/?response_id=f9f54b76b34c7c3d8c786edcaf9e36e8
Company Name Siemens Technologies S.A.E.
No. of Employees More than 100
Sector Electrical Engineering
Profile The company has been active for more than 100 years.It Occupies a leading position in the business areas of Power, Automation and control, Medical and Transportation.
Job Title Senior System Analyst (Incl. SAP Support) - 135189
Country Egypt
Job Category Computer, Computer Software, Information Technology
Job Type Full Time
Description * This position will be responsible for ensuring proper operations and support of IT application environment by providing resolution to issues raised by end users in a timely manner for local: + Enterprise Resource Planning (ERP) system: SAP ECC 6.0 (SD, MM, PS, CS, CO modules) + Customer Relationship Management (CRM) system: Oracle CRM on Demand * Provide quality end user support in a consistent, timely and cost effective manner; appropriately prioritize responses to multiple end user support requests * Demonstrate technical expertise along with outstanding customer service skills * Prepare documentation of the assigned duties and report activities and results to team leader * Local Administration and authorization of ERP & CRM systems: handling all the authorization issues and administration of user accounts * Accompany users to accept new tools and use them in the best way * Participate in new systems rollouts and implementation project (all project phases until go-live and provide after go-live support)
Qualifications * Very good command of spoken and written English language * Minimum education required: Bachelors Degree in Computer Science, Information Systems or other related field * Minimum 4+ years professional business systems experience with a minimum of 3 years related experience with SAP ERP system * Broad understanding of SAP SD and MM and PS modules * Understanding of end-to-end business processes and support processes; understand key success factors that drive the implementation of common processes and systems * Understanding of Incident Management Systems * Ability to work effectively with third parties (internal and external) * Experience in working globally, in a multicultural environment * Excellent time management skills needed to balance multiple priorities and to ensure delivery of high quality services
Gender Any
Experience 3 - 5 Years.
Other Skills * Focus on quality and accuracy * Team player - must work effectively with both business professionals and technical staff * Self starter - motivated to learn and operate independently with timely and sound decision making and a drive for results * Hands-on approach - needs to understand on a practical level the implemented solutions for Siemens * Strong written and verbal communication skills; sensitive to people / cultural differences * Strong communication skills * Intercultural Sensitivity and customer service orientation * Strong customer service focus - ability to build and maintain effective customer relationships
Salary (L.E.) Negotiable
Job Contact Info. To apply for this position, copy/paste the following URL into your browser: http://ars2.equest.com/?response_id=f9f54b76b34c7c3d8c786edcaf9e36e8
Company Name Siemens Technologies S.A.E.
No. of Employees More than 100
Sector Electrical Engineering
Profile The company has been active for more than 100 years.It Occupies a leading position in the business areas of Power, Automation and control, Medical and Transportation.
