Employer EgyptNetwork
Job Title System Engineer
Country Egypt
Job Category Communication Engineering, Computer Software, Information Technology
Job Type Full Time
Description Providing second line of support for Vodafone Group Services Infrastructure and messaging systems Handling requests for Active directory accounts and users, shared drives access and security Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services desks and other support teams Recover all incidents as quickly as possible according to the defined SLA and Minimize the adverse impact on business operations Troubleshoot mail and mail client connectivity issues between different sites. Troubleshoot Global Address list, OCS and SIP problems. Configuring and maintaining the company print and fax devices Handling blackberry activation and synchronization requests. Ensure that best possible service quality and availability is maintained Request Fulfillment: Information, Advice, Execution of standard change, Setup of access authorization, Activates the Access Management Event Management: Handling auto-generated events by the monitoring systems and MOM by interpreting the meaning of an Event and selecting a suitable response. Troubleshooting & resolving the Infrastructure and connectivity issues to the different services (DNS, Proxy, Firewalls) Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to support the operations Consulting with other support teams as appropriate.
Qualifications Bachelor of computer engineering / science 2 / 3 year of IT System Administration experience in Microsoft systems and technologies ITIL Foundation background.
Gender Any
Education major Computer Science
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments (Outsourced to Vodafone)
Job Contact Info. n.ebid@egyptnetwork.com
Company Name EgyptNetwork
Website www.egyptnetwork.com
No. of Employees More than 100
Sector Information Technology
Profile EgyptNetwork is a fast growing IT solutions provider for Microsoft technologies with strong experience in Microsoft core infrastructures, Business productivity solutions and Professional services. With more than 10 years of sold experience in IT Services business EgyptNetwork managed to build its competencies in Portals & Collaboration and Unified Communications. The company places great emphasis on innovation, as it continuously delivers various cutting-edge solutions to governments and enterprises alike through its opened branches in Egypt and Saudi Arabia as well. EgyptNetwork is a Microsoft golden Certified Partner in four competencies areas which is the highest level of Partnership certification from Microsoft. The company employs the best of breed team of SharePoint, .NET developers, designers, architects, project managers and quality engineers. our global delivery model capability and CMMI level 3 accredited processes, and model-driven development tools to extend our customers IT organization; augmenting it with agile, high quality, productive capabilities, technology competences, and vertical industry know-how. Cequens is a sister Company of Egypt Network Co. , We are The Egyptian leader providers of SMS solutions with hundreds of business clients and more than 390,000 private users. Promoting your business through SMS is one of the best way to approach. At Cequens we provide various solutions to our corporate users. You specify the requirement and we develop the solution.
Job Title System Engineer
Country Egypt
Job Category Communication Engineering, Computer Software, Information Technology
Job Type Full Time
Description Providing second line of support for Vodafone Group Services Infrastructure and messaging systems Handling requests for Active directory accounts and users, shared drives access and security Performing all possible technical troubleshooting steps to resolve incidents reported from Customer Services desks and other support teams Recover all incidents as quickly as possible according to the defined SLA and Minimize the adverse impact on business operations Troubleshoot mail and mail client connectivity issues between different sites. Troubleshoot Global Address list, OCS and SIP problems. Configuring and maintaining the company print and fax devices Handling blackberry activation and synchronization requests. Ensure that best possible service quality and availability is maintained Request Fulfillment: Information, Advice, Execution of standard change, Setup of access authorization, Activates the Access Management Event Management: Handling auto-generated events by the monitoring systems and MOM by interpreting the meaning of an Event and selecting a suitable response. Troubleshooting & resolving the Infrastructure and connectivity issues to the different services (DNS, Proxy, Firewalls) Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to support the operations Consulting with other support teams as appropriate.
Qualifications Bachelor of computer engineering / science 2 / 3 year of IT System Administration experience in Microsoft systems and technologies ITIL Foundation background.
Gender Any
Education major Computer Science
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments (Outsourced to Vodafone)
Job Contact Info. n.ebid@egyptnetwork.com
Company Name EgyptNetwork
Website www.egyptnetwork.com
No. of Employees More than 100
Sector Information Technology
Profile EgyptNetwork is a fast growing IT solutions provider for Microsoft technologies with strong experience in Microsoft core infrastructures, Business productivity solutions and Professional services. With more than 10 years of sold experience in IT Services business EgyptNetwork managed to build its competencies in Portals & Collaboration and Unified Communications. The company places great emphasis on innovation, as it continuously delivers various cutting-edge solutions to governments and enterprises alike through its opened branches in Egypt and Saudi Arabia as well. EgyptNetwork is a Microsoft golden Certified Partner in four competencies areas which is the highest level of Partnership certification from Microsoft. The company employs the best of breed team of SharePoint, .NET developers, designers, architects, project managers and quality engineers. our global delivery model capability and CMMI level 3 accredited processes, and model-driven development tools to extend our customers IT organization; augmenting it with agile, high quality, productive capabilities, technology competences, and vertical industry know-how. Cequens is a sister Company of Egypt Network Co. , We are The Egyptian leader providers of SMS solutions with hundreds of business clients and more than 390,000 private users. Promoting your business through SMS is one of the best way to approach. At Cequens we provide various solutions to our corporate users. You specify the requirement and we develop the solution.
