Customer Service For Dr Greiche Company

Customer Service For Dr Greiche Company  2013

Employer    Dr Greiche Company
Job Title     Customer Service
Languages     English is a must
Country     Egypt
Job Category    Administration, Customer Service
Job Type    Full Time
Description      deal directly with customers either by telephone, electronically or face to face  respond promptly to customer inquiries  handle and allocate customer complaints  obtain and evaluate all relevant information to handle inquiries and complaints  perform customer verifications  direct requests and unresolved issues to the designated resource  record details of inquiries, comments and complaints  record details of actions taken  manage administration  communicate and coordinate with internal departments  follow up on customer interactions  providing help and advice to customers using your organisations products or services;  communicating courteously with customers by telephone, email, letter and face to face;  keeping accurate records of discussions or correspondence with customers;  analysing statistics or other data to determine the level of customer service your organisation is providing;  producing written information for customers, often involving use of computer packages/software;  writing reports analysing the customer service that your organisation provides;  visiting customers to provide a one-to-one service;  developing feedback or complaints procedures for customers to use;  developing customer service procedures, policies and standards for your organisation or department;
Qualifications    - Excellent computer skills - Communication & negotiation skills - work under pressure
Gender    Female
Experience    1 - 2 Years.  
Salary (L.E.)    Negotiable
Job Contact Info.    Laura Nader laura.nader@drgreiche.com