Job Title IT Technical Support
Country Egypt
Job Category Information Technology
Job Type Full Time
Description 1-Act as first line of support for providing technical assistance and support for ADC employees located in main office, branch offices and field users. 2-Install and support Software and hardware in both of the main office and the branch offices. 3-Test, deploy and train end users on internally developed software applications. 4- End-to-end problem resolution for desktop, Laptop, Hand Held and client services. 5- Troubleshoot the network services (printing, email service and Internet access). 6- Perform Data backup and security policies implementation of client terminals. 7- Ensure accurate allocation of information technology assets. 8- Ensure smooth operations by minimizing down time. 9- Educate and give orientations to users when needed on IT related issues. 10- Control end users access to information resources. 11- Propose solutions to increase efficiency in relation to technical support operations. 12- Adhere to set of processes and procedures. Early highlighting obstacles preventing adherence. 13- Timely submission of reports
Qualifications 1-Customer focused with strong troubleshooting skills. 2. Knowledge of LAN/WAN 3. Advanced Desktop and Laptop hardware troubleshooting experience. 4. Software troubleshooting experience 5. Experience with multiple operating systems (mainly windows XP Pro and later) 6. Printers, modems and other peripheral device knowledge.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Omnia Farouk Omnia.farouk@adgeg.com
Country Egypt
Job Category Information Technology
Job Type Full Time
Description 1-Act as first line of support for providing technical assistance and support for ADC employees located in main office, branch offices and field users. 2-Install and support Software and hardware in both of the main office and the branch offices. 3-Test, deploy and train end users on internally developed software applications. 4- End-to-end problem resolution for desktop, Laptop, Hand Held and client services. 5- Troubleshoot the network services (printing, email service and Internet access). 6- Perform Data backup and security policies implementation of client terminals. 7- Ensure accurate allocation of information technology assets. 8- Ensure smooth operations by minimizing down time. 9- Educate and give orientations to users when needed on IT related issues. 10- Control end users access to information resources. 11- Propose solutions to increase efficiency in relation to technical support operations. 12- Adhere to set of processes and procedures. Early highlighting obstacles preventing adherence. 13- Timely submission of reports
Qualifications 1-Customer focused with strong troubleshooting skills. 2. Knowledge of LAN/WAN 3. Advanced Desktop and Laptop hardware troubleshooting experience. 4. Software troubleshooting experience 5. Experience with multiple operating systems (mainly windows XP Pro and later) 6. Printers, modems and other peripheral device knowledge.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Omnia Farouk Omnia.farouk@adgeg.com
