Service Desk Engineer Jobs in Egypt and careers in vacancies in Al Ahram Beverages cairo 2013
Employer Al Ahram Beverages
Job Title Service Desk Engineer
Country Egypt
Job Category Computer, Computer Software, Information Technology
Job Type Full Time
Description - Immediate resolution of Level 1 tickets in fast paced work environment o Interact with users via telephone and email in a multi-lingual environment o Identify, evaluate, and prioritize end-user problems and complaints o Analyze problems and formulate plans of resolution by utilizing all technical resources to solve end-user problems - Quick escalation of level 2/level 3 tickets to respective groups o Escalate unresolved calls to appropriate support specialist - Build/configure new desktops and laptops based on a preset schedule - Set-up software standard images - Repair Hardware; main focus computers and printers - Proactive visits to ABC remote sites to check computers and make sure they are updated with the latest software
Qualifications Education, Certifications and Licenses: •University degree in Engineering or Computer Science Knowledge and Experience: •0-2 years experience in IT helpdesk •Working knowledge of MS Windows XP, Windows 7, sound knowledge of general networking concepts, Internet Explorer, MS office, outlook, and an understanding of anti-virus technologies Skills and Abilities: •Excellent communication Skills •Customer Service Skills: Customer satisfaction focused •High level of English and Arabic, both verbal and written •Strong analytical and problem solving skills •Ability to learn quickly and to be familiarized with company specific applications •Ability to perform several tasks simultaneously •Ability to work independently as well as within a team •Ability to properly document issues with effective descriptions, troubleshooting steps and final resolution
Gender Any
Education major Information Technology
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Info. hrcvs@alahrambeverages.com
Company Name Al Ahram Beverages
Website www.alahrambeverages.com
No. of Employees More than 100
Sector Manufacturing / Production
Profile Al-Ahram Beverages Company was founded in 1897 and privatized in 1997. Al Ahram Beverages Company (ABC) has evolved from an antiquated Egyptian public sector brewery to dynamic world class Beverages Company. Along the way ABC has been acclaimed “The model of Privatization” and is now on the road to globalization. Today ABC boasts a wide ranging beverage portfolio including beer, wine, spirits and its pioneering non-alcoholic malt beverages. Since September 2002 ABC has been a member of the Heineken group of companies. ABC has established itself as a regional player and currently exports to over 19 countries. And the growth continues…
Employer Al Ahram Beverages
Job Title Service Desk Engineer
Country Egypt
Job Category Computer, Computer Software, Information Technology
Job Type Full Time
Description - Immediate resolution of Level 1 tickets in fast paced work environment o Interact with users via telephone and email in a multi-lingual environment o Identify, evaluate, and prioritize end-user problems and complaints o Analyze problems and formulate plans of resolution by utilizing all technical resources to solve end-user problems - Quick escalation of level 2/level 3 tickets to respective groups o Escalate unresolved calls to appropriate support specialist - Build/configure new desktops and laptops based on a preset schedule - Set-up software standard images - Repair Hardware; main focus computers and printers - Proactive visits to ABC remote sites to check computers and make sure they are updated with the latest software
Qualifications Education, Certifications and Licenses: •University degree in Engineering or Computer Science Knowledge and Experience: •0-2 years experience in IT helpdesk •Working knowledge of MS Windows XP, Windows 7, sound knowledge of general networking concepts, Internet Explorer, MS office, outlook, and an understanding of anti-virus technologies Skills and Abilities: •Excellent communication Skills •Customer Service Skills: Customer satisfaction focused •High level of English and Arabic, both verbal and written •Strong analytical and problem solving skills •Ability to learn quickly and to be familiarized with company specific applications •Ability to perform several tasks simultaneously •Ability to work independently as well as within a team •Ability to properly document issues with effective descriptions, troubleshooting steps and final resolution
Gender Any
Education major Information Technology
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Job Contact Info. hrcvs@alahrambeverages.com
Company Name Al Ahram Beverages
Website www.alahrambeverages.com
No. of Employees More than 100
Sector Manufacturing / Production
Profile Al-Ahram Beverages Company was founded in 1897 and privatized in 1997. Al Ahram Beverages Company (ABC) has evolved from an antiquated Egyptian public sector brewery to dynamic world class Beverages Company. Along the way ABC has been acclaimed “The model of Privatization” and is now on the road to globalization. Today ABC boasts a wide ranging beverage portfolio including beer, wine, spirits and its pioneering non-alcoholic malt beverages. Since September 2002 ABC has been a member of the Heineken group of companies. ABC has established itself as a regional player and currently exports to over 19 countries. And the growth continues…
