Customer Service Officer Jobs in Egypt and Careers in M-BIZ Global Vacancies in Cairo 2013
Employer M-BIZ Global
Job Title Customer Service Officer
Languages Be able to read, speak and write English well.
Country Egypt
Job Category Customer Service
Job Type Full Time
Description - Respond promptly to customer inquiries - Handle and resolve customer complaints - Take full responsibility for dealing with customer complaints, queries and requests for information from the start to the end of the process - Carry out relevant research as required and requested by Customer Service Manager - Draft documentation as required and requested - Prepare daily, weekly and monthly statistical reports - Input to the development and ongoing updates of information on the Commissions customer website - Assist the Customer Service Manager in ensuring that all relevant standards within the customer charter are met - Meet the objectives and performance measures as agreed by the Customer Service Manager - Contributing to Guidelines and procedures development to support front-line enquiry handling and case resolution
Qualifications - Associate degree - Problem-solving skills - Ability to work on own initiative as well as member of a team - Excellent attention for detail, pro-active approach - Creativity and ability to suggest improvements - Possesses self-management skills and motivation to be able to assess priorities within their own area of responsibility - Efficiency to organise own time - Ability to work well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility - Ability to multi-task, prioritise and work under pressure and meet deadlines required
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. con.loggenberg@mbizglobal.net
Company Name M-BIZ Global
Website www.mbizglobal.net
No. of Employees More than 100
Sector Telecommunications
Profile Since 2005, M-BIZ Global has been a leading provider of mobile gaming and billing solutions worldwide. With 12 offices spanning four continents and billing covering nearly 50 countries, M-BIZ Global has a strong international presence. We have opened up promising markets around the world by working closely with handset manufacturers and game developers, transforming the end-user experience. We have a solid understanding of what it takes to launch mobile gaming products across all markets and cultures. Our global offices provide a truly first class experience on a universal scale; one we feel is paramount to maintaining the standard of our services and support.
Employer M-BIZ Global
Job Title Customer Service Officer
Languages Be able to read, speak and write English well.
Country Egypt
Job Category Customer Service
Job Type Full Time
Description - Respond promptly to customer inquiries - Handle and resolve customer complaints - Take full responsibility for dealing with customer complaints, queries and requests for information from the start to the end of the process - Carry out relevant research as required and requested by Customer Service Manager - Draft documentation as required and requested - Prepare daily, weekly and monthly statistical reports - Input to the development and ongoing updates of information on the Commissions customer website - Assist the Customer Service Manager in ensuring that all relevant standards within the customer charter are met - Meet the objectives and performance measures as agreed by the Customer Service Manager - Contributing to Guidelines and procedures development to support front-line enquiry handling and case resolution
Qualifications - Associate degree - Problem-solving skills - Ability to work on own initiative as well as member of a team - Excellent attention for detail, pro-active approach - Creativity and ability to suggest improvements - Possesses self-management skills and motivation to be able to assess priorities within their own area of responsibility - Efficiency to organise own time - Ability to work well under tight deadlines, sometimes heavy workloads and with a high degree of individual responsibility - Ability to multi-task, prioritise and work under pressure and meet deadlines required
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. con.loggenberg@mbizglobal.net
Company Name M-BIZ Global
Website www.mbizglobal.net
No. of Employees More than 100
Sector Telecommunications
Profile Since 2005, M-BIZ Global has been a leading provider of mobile gaming and billing solutions worldwide. With 12 offices spanning four continents and billing covering nearly 50 countries, M-BIZ Global has a strong international presence. We have opened up promising markets around the world by working closely with handset manufacturers and game developers, transforming the end-user experience. We have a solid understanding of what it takes to launch mobile gaming products across all markets and cultures. Our global offices provide a truly first class experience on a universal scale; one we feel is paramount to maintaining the standard of our services and support.
