Help Desk Specialist Jobs in Egypt and Careers in The American University in Cairo Vacancies in Cairo 2013
Employer The American University in Cairo
Job Title Help Desk Specialist, Office of the Chief Technology Officer
Languages • Excellent written and spoken English and Arabic.
Country Egypt
Job Category Information Technology
Job Type Full Time
Description — Creates departmental and part-time accounts and maintains approx. 7000 user accounts on the different system platforms used by the UTI department. — Coordinates end-user support and route problems to proper computing staff member for investigation, troubleshooting, and solving. — Provides user support to administrators, faculty, staff and students as part of the ongoing services provided by UTI. This includes quotas and account passwords. — Performs the system and user files backups, as planned and agreed on by system administrators. — Performs )Help Desk) functions, including receiving, entering, assigning, follow-up and reporting. — Assist in setting up VPN accounts. — Provide first level support and guidance to users related to Banner specifically access to different screens and forms. — Monitoring wireless accounts and issuing new guest accounts. — Direct requests/problems related to software, anti-virus updates, classroom issues and Banner to appropriate IT department. — Provide presence at AUC orientation sessions by assisting international and graduate students before the start of a new semester.
Qualifications Minimum education requirement: University degree Experience: • 0-2 year experience in user support environment • Customer relations experience preferred
Gender Any
Experience 1 - 2 Years.
Other Skills • Excellent interpersonal communication skills. • Strong computer skills are an asset.
Salary (L.E.) Negotiable
Job Contact Info. hr2@aucegypt.edu
Employer The American University in Cairo
Job Title Help Desk Specialist, Office of the Chief Technology Officer
Languages • Excellent written and spoken English and Arabic.
Country Egypt
Job Category Information Technology
Job Type Full Time
Description — Creates departmental and part-time accounts and maintains approx. 7000 user accounts on the different system platforms used by the UTI department. — Coordinates end-user support and route problems to proper computing staff member for investigation, troubleshooting, and solving. — Provides user support to administrators, faculty, staff and students as part of the ongoing services provided by UTI. This includes quotas and account passwords. — Performs the system and user files backups, as planned and agreed on by system administrators. — Performs )Help Desk) functions, including receiving, entering, assigning, follow-up and reporting. — Assist in setting up VPN accounts. — Provide first level support and guidance to users related to Banner specifically access to different screens and forms. — Monitoring wireless accounts and issuing new guest accounts. — Direct requests/problems related to software, anti-virus updates, classroom issues and Banner to appropriate IT department. — Provide presence at AUC orientation sessions by assisting international and graduate students before the start of a new semester.
Qualifications Minimum education requirement: University degree Experience: • 0-2 year experience in user support environment • Customer relations experience preferred
Gender Any
Experience 1 - 2 Years.
Other Skills • Excellent interpersonal communication skills. • Strong computer skills are an asset.
Salary (L.E.) Negotiable
Job Contact Info. hr2@aucegypt.edu
