Employer Xceed Contact Center
Job Title Technical Support Representative - Call Center
Languages Good English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified OR MCITP Certified or Self Study. Technical support Experience is a plus.
Gender Male
Experience 0 – New Graduate Years.
Other Skills Computer skills (Excel knowledge and Internet explorer)
Salary (L.E.) 1500 - 2500
Comments All Male applicants must have their military service papers.
Job Contact Info. yomna.farahat@xceedcc.com Yomna Farahat
Job Title Technical Support Representative - Call Center
Languages Good English
Country Egypt
Job Category Call Center
Job Type Full Time
Description Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications CCNA Certified OR MCSE Certified OR MCITP Certified or Self Study. Technical support Experience is a plus.
Gender Male
Experience 0 – New Graduate Years.
Other Skills Computer skills (Excel knowledge and Internet explorer)
Salary (L.E.) 1500 - 2500
Comments All Male applicants must have their military service papers.
Job Contact Info. yomna.farahat@xceedcc.com Yomna Farahat
