Tuesday 3 September 2013

Technical Support Representative Call Center For Xceed Contact Center

Employer    Xceed Contact Center
Job Title     Technical Support Representative - Call Center
Languages     Good English
Country     Egypt
Job Category    Call Center
Job Type    Full Time
Description     Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered.
Qualifications    CCNA Certified OR MCSE Certified OR MCITP Certified or Self Study. Technical support Experience is a plus.
Gender    Male
Experience    0 – New Graduate Years.
Other Skills    Computer skills (Excel knowledge and Internet explorer)
Salary (L.E.)    1500 - 2500 
Comments    All Male applicants must have their military service papers.
Job Contact Info.    yomna.farahat@xceedcc.com Yomna Farahat