Interact Computer Stores urgently seeks to hire a "Call Center Agent" with the following qualifications :
Bachelor degree in any discipline.
Fluency in the English Language
Presentable, Attention to details, excellent communication and organizational skills. Knowledge of Microsoft Office and telephone protocol.
Active listening: Giving full attention to what other people are saying.
Pleasant personality with good interpersonal skills.
Punctuality in time.
A sound Knowledge of telephone etiquette.
Main Duties and Responsibilities :
1-Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
2- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
3- Explain products or services and prices, and answer questions from customers.
4- Obtain customer information such as name, address, and payment method, and enter orders into computers.
5- Record names, addresses, purchases, and reactions of prospects contacted. 6- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
7- Adjust sales scripts to better target the needs and interests of specific individuals.
8- Answer telephone calls from potential customers who have been solicited through advertisements.
9 -Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
10- Maintain records of contacts, accounts, and orders.
11- Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
12- Conduct client or market surveys in order to obtain information about potential customers.
Other General Qualifications :
1- Fluent English spoken and written .
2- From 1 - 2 Years of Experience in the same field .
3- Good communication and Interpersonal skills .
Interested Candidates can apply by sending their CV with a recent photo to the e-mail address : sandra_mounir@interact.com.eg . PLEASE MENTION THE JOB TITLE IN THE SUBJECT OF YOUR E-MAIL, OTHERWISE YOUR CV WILL BE AUTOMATICALLY IGNORED.
