Company
HSBC Global Service Delivery
Job Title
Customer Service Executive – French
Job Description
• To continuously provide high quality voice and processing services o achieve maximum customer satisfaction within the specified service level agreements.
• Responsible for relationship building and resolving customer queries and problems in a professional manner.
• Take ownership and initiative to complete necessary customer follow-up or direct the customer to the appropriate department for further resolution.
Skills Required
• University Graduate in any discipline
• Excellent command of written and spoken French and English.
• Ability to understand and interpret numeric data.
• Good conversational skills to hold the attention of the customer on the telephone.
• Ability to build rapport with people.
• Good Computer Knowledge
• Ability to write business letters and reports.
• Flexibility to work shifts 24/7.
Business Area/Department
Contact Center
Academic Qualifications
University Graduate
Work Timings/Shift Type
Flexibility to work shifts 24/7.
Years of Experience
0 - 2 Years of Experience
Type of Opening
Part Time
Location
Cairo, Egypt
Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010
TO APPLY: http://www.hsbcservicedelivery.com/jobdesc.aspx?glt=GSC_CAI&jobid=600
