Retention Agent jobs in Egypt and careers vacancies in Cairo
Employer LINKdotNET
Job Title Retention Agent
Languages Good spoken & written English & Arabic
Country Egypt
Job Category Sales
Job Type Temporary
Description —Handle daily report with all the cancellation requests and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests. —Determine the customers problems and work on fixing these problems after convincing the customers. —Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on. —Verify the quality of the service upon the customers confirmation and ensuring on the customers satisfaction and willingness for continuing the service with the company. —Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing. —Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem. —Send daily report to the direct manager with all the handled cases including analysis showing the percentage of success and failure —Update all the steps we passed through while handling the customers problem on the CRM system.
Qualifications Good spoken & written English & Arabic, communication skills, patient, can work under pressure and have some sort of social intelligence, Crisis management, Time management, Creativity, Negotiation, & Analytical skills
Gender Any
Experience 0 – New Graduate Years.
Other Skills communication skills, patient, can work under pressure and have some sort of social intelligence, Crisis management, Time management, Creativity, Negotiation, & Analytical skills
Salary (L.E.) Less than 1500
Comments -months part-time job
Job Contact Info. Mrs. Amina El Hamawi amchamcvs@mail.link.net
Company Name LINKdotNET
Website www.link.net
No. of Employees More than 100
Sector Internet, Information Technology
Profile LINKdotNET, the leading Internet Service and Solutions Provider, is a subsidiary of Orascom Telecom Holding Company, the largest integrated telecommunications services provider in the region. LINKdotNET has regional offices in Dubai, UAE; Riyadh, KSA and Islamabad, Pakistan and employs more than 1000 consultants, web developers and support staff in Egypt and the region to deliver world class Internet and e-solutions to its users and clients. The company has won several awards and earned a variety of certifications in Internet-related fields. LINKdotNET has the following subsidiaries: LINK Development In 1996 LINK Development emerged, as a subsidiary of LINKdotNET. It has achieved ISO 9001:2000 and CMMI level3 Certification, complementing the company's current standing as a world-class provider of e-solutions to leading businesses and Government, with particular focus on portals and intranets, e-commerce, EAI, CRM implementations and e-branding in Egypt, Europe, Middle East, and Africa. LINKonLINE Founded in 2002 LINKonLINE owns, manages and develops a wide range of portals serving different customer needs in different sectors. Since its inception LINKonLINE has been the leader in providing online services and online content in Egypt, Middle East and North Africa. Connect Ads Connect Ads is the region's leader in digital advertising, offering media planning and buying services, as well as creative consultancy and execution. Our services are based on the latest technologies, and are according to international standards and guidelines.
Employer LINKdotNET
Job Title Retention Agent
Languages Good spoken & written English & Arabic
Country Egypt
Job Category Sales
Job Type Temporary
Description —Handle daily report with all the cancellation requests and the customers inquiries for the cancellation process by calling the customers to check the reason of their requests. —Determine the customers problems and work on fixing these problems after convincing the customers. —Follow the customers complaints with the responsible departments to get the problem solved within the period we agreed on. —Verify the quality of the service upon the customers confirmation and ensuring on the customers satisfaction and willingness for continuing the service with the company. —Compensate the customers using the appropriate compensation tool if needed depending on the kind of problem the customer is facing. —Work on delivering a good image for our company in case we fail to convince the customer to give us the chance to solve his problem. —Send daily report to the direct manager with all the handled cases including analysis showing the percentage of success and failure —Update all the steps we passed through while handling the customers problem on the CRM system.
Qualifications Good spoken & written English & Arabic, communication skills, patient, can work under pressure and have some sort of social intelligence, Crisis management, Time management, Creativity, Negotiation, & Analytical skills
Gender Any
Experience 0 – New Graduate Years.
Other Skills communication skills, patient, can work under pressure and have some sort of social intelligence, Crisis management, Time management, Creativity, Negotiation, & Analytical skills
Salary (L.E.) Less than 1500
Comments -months part-time job
Job Contact Info. Mrs. Amina El Hamawi amchamcvs@mail.link.net
Company Name LINKdotNET
Website www.link.net
No. of Employees More than 100
Sector Internet, Information Technology
Profile LINKdotNET, the leading Internet Service and Solutions Provider, is a subsidiary of Orascom Telecom Holding Company, the largest integrated telecommunications services provider in the region. LINKdotNET has regional offices in Dubai, UAE; Riyadh, KSA and Islamabad, Pakistan and employs more than 1000 consultants, web developers and support staff in Egypt and the region to deliver world class Internet and e-solutions to its users and clients. The company has won several awards and earned a variety of certifications in Internet-related fields. LINKdotNET has the following subsidiaries: LINK Development In 1996 LINK Development emerged, as a subsidiary of LINKdotNET. It has achieved ISO 9001:2000 and CMMI level3 Certification, complementing the company's current standing as a world-class provider of e-solutions to leading businesses and Government, with particular focus on portals and intranets, e-commerce, EAI, CRM implementations and e-branding in Egypt, Europe, Middle East, and Africa. LINKonLINE Founded in 2002 LINKonLINE owns, manages and develops a wide range of portals serving different customer needs in different sectors. Since its inception LINKonLINE has been the leader in providing online services and online content in Egypt, Middle East and North Africa. Connect Ads Connect Ads is the region's leader in digital advertising, offering media planning and buying services, as well as creative consultancy and execution. Our services are based on the latest technologies, and are according to international standards and guidelines.
