Italian Customer Service Specialist jobs in Egypt and career vacancies in cairo 2013
Job Title Italian Customer Service Specialist
Languages Italian:Very good English: Very good
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Deal directly with customers either by telephone, electronically or face to face — Respond promptly to customer inquiries — Handle and resolve customer complaints —Obtain and evaluate all relevant information to handle product and service inquiries —Provide pricing and delivery information —Perform customer verifications —Set up new customer accounts —Process orders, forms, applications and requests —Organize workflow to meet customer time frames —Direct requests and unresolved issues to the designated resource —Manage customers accounts —Keep records of customer interactions and transactions —Record details of inquiries, comments and complaints —Record details of actions taken —Prepare and distribute customer activity reports —Maintain customer databases —Manage administration —Communicate and coordinate with internal departments —Follow up on customer interactions —Provide feedback on the efficiency of the customer service process
Qualifications •Graduated from business administration or equivalent •Experience from 0 - 2 years •knowledge of customer service principles and practices •ability to type •knowledge of administrative procedures •product knowledge
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Write the job title in the subject otherwise it will be ignored
Job Contact Info. career@portghalib.com
Website http://www.portghalib.com/
No. of Employees More than 100
Sector Housing and Constructing, Real Estate, Tourism, Utilities, Hotels
Profile Al Kharafi is a multinational group with diversified business lines and activities worldwide, it was established as a trading company more than 100 years ago. Since then it developed into a large multinational group of companies, and the group is specialized in providing the highest quality and standards to its clients in the fields of construction, industrial, technology, investment & development, travel, as well as tourism and hotels. Al-Kharafi Group is based in Kuwait but already operates around the globe in the Middle East, Africa, Europe, and Asia and even across the Atlantic. With an annual turnover of US$5 Billion, Al Kharafi Group now operates in more than 25 countries around the globe including; Albania, Botswana, Bulgaria, the Caribbean, Egypt, Gambia, Indonesia, Kenya, Lebanon, Lesotho, the Maldives, Niger, Saudi Arabia, South Africa, Syria, Tanzania, Tunisia, the UAE, UK, and Yemen. The group has more than 120,000 employees universally, and continues to march ahead with firm commitments to development, growth and progress. Since the KHARAFI group’s foundation in Egypt, it has diversified its business lines to include industrial manufacturing, food processing, construction, Information technology, real estate as well as travel and tourism. In the fields of real estate, travel and tourism, The Kharafi Group is the master developer in Marsa Alam, red sea by launching the huge Port Ghalib touristic area at one of the best diving locations in the world, several companies and projects have been established in the area to serve Port Ghalib resort; Marsa Alam international airport -Egypt’s first successful BOT transportation project, for which it holds a 40 year concession, 4 international hotels, an international marina accommodating up to 1000 yachts as well as infrastructural projects of water desalination, power generation, road network, sewage treatment, district cooling as well as communication and information systems.
Job Title Italian Customer Service Specialist
Languages Italian:Very good English: Very good
Country Egypt
Job Category Customer Service
Job Type Full Time
Description — Deal directly with customers either by telephone, electronically or face to face — Respond promptly to customer inquiries — Handle and resolve customer complaints —Obtain and evaluate all relevant information to handle product and service inquiries —Provide pricing and delivery information —Perform customer verifications —Set up new customer accounts —Process orders, forms, applications and requests —Organize workflow to meet customer time frames —Direct requests and unresolved issues to the designated resource —Manage customers accounts —Keep records of customer interactions and transactions —Record details of inquiries, comments and complaints —Record details of actions taken —Prepare and distribute customer activity reports —Maintain customer databases —Manage administration —Communicate and coordinate with internal departments —Follow up on customer interactions —Provide feedback on the efficiency of the customer service process
Qualifications •Graduated from business administration or equivalent •Experience from 0 - 2 years •knowledge of customer service principles and practices •ability to type •knowledge of administrative procedures •product knowledge
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Write the job title in the subject otherwise it will be ignored
Job Contact Info. career@portghalib.com
Website http://www.portghalib.com/
No. of Employees More than 100
Sector Housing and Constructing, Real Estate, Tourism, Utilities, Hotels
Profile Al Kharafi is a multinational group with diversified business lines and activities worldwide, it was established as a trading company more than 100 years ago. Since then it developed into a large multinational group of companies, and the group is specialized in providing the highest quality and standards to its clients in the fields of construction, industrial, technology, investment & development, travel, as well as tourism and hotels. Al-Kharafi Group is based in Kuwait but already operates around the globe in the Middle East, Africa, Europe, and Asia and even across the Atlantic. With an annual turnover of US$5 Billion, Al Kharafi Group now operates in more than 25 countries around the globe including; Albania, Botswana, Bulgaria, the Caribbean, Egypt, Gambia, Indonesia, Kenya, Lebanon, Lesotho, the Maldives, Niger, Saudi Arabia, South Africa, Syria, Tanzania, Tunisia, the UAE, UK, and Yemen. The group has more than 120,000 employees universally, and continues to march ahead with firm commitments to development, growth and progress. Since the KHARAFI group’s foundation in Egypt, it has diversified its business lines to include industrial manufacturing, food processing, construction, Information technology, real estate as well as travel and tourism. In the fields of real estate, travel and tourism, The Kharafi Group is the master developer in Marsa Alam, red sea by launching the huge Port Ghalib touristic area at one of the best diving locations in the world, several companies and projects have been established in the area to serve Port Ghalib resort; Marsa Alam international airport -Egypt’s first successful BOT transportation project, for which it holds a 40 year concession, 4 international hotels, an international marina accommodating up to 1000 yachts as well as infrastructural projects of water desalination, power generation, road network, sewage treatment, district cooling as well as communication and information systems.
