Junior Support Engineer jobs in Egypt and career vacancies in cairo 2013
Employer Advanced Computer Technology - ACT
Job Title Junior Support Engineer
Country Egypt
Job Category Communication Engineering, Electrical Engineering, Electronics
Job Type Full Time
Description Provides technical support and periodic preventive maintenance activities related to point of Sales systems products (mainly POS hardware) located at customer sites (Hotels & Restaurants across Egypt). —Troubleshoots, Supports & Repairs POS hardware at customer sites. —Performs periodic preventive maintenance fulfilling the agreed maintenance plan or assignments. —Ensure that all performed support and maintenance activities are done within timeframe outlined in Service Level Agreement &/or according to ACTs service desk procedures time frame. —Provides a prompt update to all support management systems, like: FC Client, CRM,.., etc. —Assists to ACT-POS workshop team in repairing defective hardware when needed. —Responsible for maintaining the highest quality Service Delivery, providing problem solving and troubleshooting while maximizing customer satisfaction. —Acts as an Assistant &/or Backup for team members regarding any pending issues, calls &/or assignments. —Maintain and apply all work related procedures and documentation. —Ensures self development in POS products software according to the agreed development plan. —Continuously provide management with timely feedback and reports that includes but not limited to analysis of work progress in addition to suggestions for improvement and further development. —Determines critical issues, potential hardware &/or corruption problems appropriately and performs appropriate escalation, when needed.
Qualifications •a Bachelor degree of engineering (Communication, Electronics or Computer Science). •Fresh Graduate or 1 year experience in a similar or related field. •Good command of English language. •Very good knowledge of hardware repair, circuit diagrams, PC & servers support. •Proficient in current Windows Server and Desktop Operating Systems •Greater Cairo resident is preferable. •Ability to travel inside Egypt as well as oversees whenever required by business needs. •Very good communication skills with a friendly customer oriented manner. •Very Good Time management, Presentation, negotiation, analytical & Problem Solving Skills. •Ability to work under pressure and meet deadlines while handling multi tasks at a time. •Possesses Leadership skills & Team work Spirit.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please mention the job title in the E-Mail subject
Job Contact Info. Ibrahim El Kady- HR Specialist/ HR@ACT-eg.com
Company Name Advanced Computer Technology - ACT
No. of Employees More than 100
Sector Information Technology, Sales
Profile In 1988, ACT was established among the early ICT companies in Egypt. Since then ACT has had a leading role in providing the Egyptian market with state-of-the-art solutions and products. Focusing on customers’ needs and market demand, ACT has been constantly striving to team up with the international companies with a vision to create products to match industry standards and meet requirements of the customers. ACT partnering with leading brands like HP, MICROS-FIDELIO, INFOR, MICROSOFT, CISCO, OpenTexT and ORACLE, serves technology for Governments, Corporates, Multinational companies, Hotels & Restaurants, Banks, and Educational Institutions.
Employer Advanced Computer Technology - ACT
Job Title Junior Support Engineer
Country Egypt
Job Category Communication Engineering, Electrical Engineering, Electronics
Job Type Full Time
Description Provides technical support and periodic preventive maintenance activities related to point of Sales systems products (mainly POS hardware) located at customer sites (Hotels & Restaurants across Egypt). —Troubleshoots, Supports & Repairs POS hardware at customer sites. —Performs periodic preventive maintenance fulfilling the agreed maintenance plan or assignments. —Ensure that all performed support and maintenance activities are done within timeframe outlined in Service Level Agreement &/or according to ACTs service desk procedures time frame. —Provides a prompt update to all support management systems, like: FC Client, CRM,.., etc. —Assists to ACT-POS workshop team in repairing defective hardware when needed. —Responsible for maintaining the highest quality Service Delivery, providing problem solving and troubleshooting while maximizing customer satisfaction. —Acts as an Assistant &/or Backup for team members regarding any pending issues, calls &/or assignments. —Maintain and apply all work related procedures and documentation. —Ensures self development in POS products software according to the agreed development plan. —Continuously provide management with timely feedback and reports that includes but not limited to analysis of work progress in addition to suggestions for improvement and further development. —Determines critical issues, potential hardware &/or corruption problems appropriately and performs appropriate escalation, when needed.
Qualifications •a Bachelor degree of engineering (Communication, Electronics or Computer Science). •Fresh Graduate or 1 year experience in a similar or related field. •Good command of English language. •Very good knowledge of hardware repair, circuit diagrams, PC & servers support. •Proficient in current Windows Server and Desktop Operating Systems •Greater Cairo resident is preferable. •Ability to travel inside Egypt as well as oversees whenever required by business needs. •Very good communication skills with a friendly customer oriented manner. •Very Good Time management, Presentation, negotiation, analytical & Problem Solving Skills. •Ability to work under pressure and meet deadlines while handling multi tasks at a time. •Possesses Leadership skills & Team work Spirit.
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please mention the job title in the E-Mail subject
Job Contact Info. Ibrahim El Kady- HR Specialist/ HR@ACT-eg.com
Company Name Advanced Computer Technology - ACT
No. of Employees More than 100
Sector Information Technology, Sales
Profile In 1988, ACT was established among the early ICT companies in Egypt. Since then ACT has had a leading role in providing the Egyptian market with state-of-the-art solutions and products. Focusing on customers’ needs and market demand, ACT has been constantly striving to team up with the international companies with a vision to create products to match industry standards and meet requirements of the customers. ACT partnering with leading brands like HP, MICROS-FIDELIO, INFOR, MICROSOFT, CISCO, OpenTexT and ORACLE, serves technology for Governments, Corporates, Multinational companies, Hotels & Restaurants, Banks, and Educational Institutions.
