Operations Manager jobs in Egypt and careers in Xceed Contact Center vacancies in cairo 2013
Employer Xceed Contact Center
Job Title Operations Manager
Languages Fluency of French language, English Language is a plus
Country Egypt
Job Category Call Center, Customer Service, Operations
Job Type Full Time
Description Responsible to solve operational issues Liaise with other functions to achieve commonly aligned goals Continuously analyzes current processes &initiate business improvement plans to enhance operational efficiency Manage operations &control cost to achieve the GPM target of X% assigned to the account Expand the size of the account by ensuring client delight through sustained operational performance Share operations &financial data of the account with internal stakeholders in the appropriate forums Work on a plan to achieve business growth targets set Create work environment that motivates high performance, recognizes &rewards individual, team excellence; encourages team loyalty &development opportunities. Maintain the attrition % of the account ≤ X%, to retain tenured talent contributing to better service delivery and improving revenue Coordinate & implement training needs of the unit Team performance measuring parameters for Supervisors &enable them to create for their teams &ensures accurate communication of them. Conduct performance appraisals for direct reports according to the laid down process at the requisite periods Identify successors of account supervisors, team leaders Establish, maintain strong long-term relation with the client & its representatives& communicate on operational achievements &issues on regular basis Create & adhere to process to continuously review client requirements& changes periodically &align operations to best suit client needs
Qualifications 8+ years experience with a minimum of 3 years experience in the Call Centre industry. People management experience is a must (for at least 3 performance cycles for large teams). Fluency of French language, English Language is a plus IT Skills: Good knowledge of Windows operating environment, MS - Word, Excel & PowerPoint. Excellent communication and coaching skills. Excellent presentation skills
Gender Any
Experience 6 - 9 Years.
Salary (L.E.) More than 6000
Job Contact Info. sarah.yacoub@xceedcc.com
Company Name Xceed Contact Center
Website www.xceedcc.com
No. of Employees More than 100
Sector Customer Service, Telecommunications
Profile Discover and Xceed… a new and exciting career with Egypt’s # 1 state-of-the-art Contact Center which provides business process outsourcing to commercial and government clients, worldwide. It operates the largest contact center in North Africa, making Xceed the fastest growing company in Egypt with new opportunities for an inspiring career located in the new technology park “The Smart Village” Xceed fosters valuable relationships with its employees through competitive wage compensation and benefit programs such as career planning, award recognition, world class training programs, monthly / annual trips, transportation, team building, football league, on site gym facility and cafeteria. Xceed employees are its most valuable asset. We provide our employees with an opportunity to gain international work experience while providing job security and stability in a friendly work environment. Xceed contact center currently manages global programs for clients covering more than ten countries in nine different languages.
Employer Xceed Contact Center
Job Title Operations Manager
Languages Fluency of French language, English Language is a plus
Country Egypt
Job Category Call Center, Customer Service, Operations
Job Type Full Time
Description Responsible to solve operational issues Liaise with other functions to achieve commonly aligned goals Continuously analyzes current processes &initiate business improvement plans to enhance operational efficiency Manage operations &control cost to achieve the GPM target of X% assigned to the account Expand the size of the account by ensuring client delight through sustained operational performance Share operations &financial data of the account with internal stakeholders in the appropriate forums Work on a plan to achieve business growth targets set Create work environment that motivates high performance, recognizes &rewards individual, team excellence; encourages team loyalty &development opportunities. Maintain the attrition % of the account ≤ X%, to retain tenured talent contributing to better service delivery and improving revenue Coordinate & implement training needs of the unit Team performance measuring parameters for Supervisors &enable them to create for their teams &ensures accurate communication of them. Conduct performance appraisals for direct reports according to the laid down process at the requisite periods Identify successors of account supervisors, team leaders Establish, maintain strong long-term relation with the client & its representatives& communicate on operational achievements &issues on regular basis Create & adhere to process to continuously review client requirements& changes periodically &align operations to best suit client needs
Qualifications 8+ years experience with a minimum of 3 years experience in the Call Centre industry. People management experience is a must (for at least 3 performance cycles for large teams). Fluency of French language, English Language is a plus IT Skills: Good knowledge of Windows operating environment, MS - Word, Excel & PowerPoint. Excellent communication and coaching skills. Excellent presentation skills
Gender Any
Experience 6 - 9 Years.
Salary (L.E.) More than 6000
Job Contact Info. sarah.yacoub@xceedcc.com
Company Name Xceed Contact Center
Website www.xceedcc.com
No. of Employees More than 100
Sector Customer Service, Telecommunications
Profile Discover and Xceed… a new and exciting career with Egypt’s # 1 state-of-the-art Contact Center which provides business process outsourcing to commercial and government clients, worldwide. It operates the largest contact center in North Africa, making Xceed the fastest growing company in Egypt with new opportunities for an inspiring career located in the new technology park “The Smart Village” Xceed fosters valuable relationships with its employees through competitive wage compensation and benefit programs such as career planning, award recognition, world class training programs, monthly / annual trips, transportation, team building, football league, on site gym facility and cafeteria. Xceed employees are its most valuable asset. We provide our employees with an opportunity to gain international work experience while providing job security and stability in a friendly work environment. Xceed contact center currently manages global programs for clients covering more than ten countries in nine different languages.
