Employer Orient International for trading - Land Mark group
Job Title Customer Service Agent
Country Egypt
Job Category Retail
Job Type Full Time
Description —Explain the customer the policy of refund via credit note which he is entitled to use within 6 months. —Check with the concerned (floor supervisor ” section in charge) before doing any refund as per the following to ensure adherence to the company policy —In case of problems related to damaged items / unacceptable refunds, CSA to intimate the same to the concerned department to check and sort out the problem to customer. —Responsible for attending the customer, understand the problem fully and sort out the same within the assigned authorizations after reverting back to the concerned. —Brief the customers with any ongoing and / or upcoming event / promotion / sale. Assist in creating own company customers data base via collecting their data (name ” phone no.) upon credit note issuance, refund, special events, and / or gift voucher distribution to reutilize the same informing about upcoming events. —Collect customers feedback forms —Update the mall manager / assistant mall manager on regular basis —CSA to report to mall manager / assistant mall manager upon lost and found items by customers on regular basis.
Qualifications •University degree in any discipline •1-3 Years experience in Customer service •High level of honesty and integrity •Basic accounting acumen •Communication skills •Proactiveness and flexibility •Customer service orientation •Currency; denominations / elementary product knowledge •Numerical Ability
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. HR.Egypt@landmarkgroup.com
Job Title Customer Service Agent
Country Egypt
Job Category Retail
Job Type Full Time
Description —Explain the customer the policy of refund via credit note which he is entitled to use within 6 months. —Check with the concerned (floor supervisor ” section in charge) before doing any refund as per the following to ensure adherence to the company policy —In case of problems related to damaged items / unacceptable refunds, CSA to intimate the same to the concerned department to check and sort out the problem to customer. —Responsible for attending the customer, understand the problem fully and sort out the same within the assigned authorizations after reverting back to the concerned. —Brief the customers with any ongoing and / or upcoming event / promotion / sale. Assist in creating own company customers data base via collecting their data (name ” phone no.) upon credit note issuance, refund, special events, and / or gift voucher distribution to reutilize the same informing about upcoming events. —Collect customers feedback forms —Update the mall manager / assistant mall manager on regular basis —CSA to report to mall manager / assistant mall manager upon lost and found items by customers on regular basis.
Qualifications •University degree in any discipline •1-3 Years experience in Customer service •High level of honesty and integrity •Basic accounting acumen •Communication skills •Proactiveness and flexibility •Customer service orientation •Currency; denominations / elementary product knowledge •Numerical Ability
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. HR.Egypt@landmarkgroup.com
