Employer Stream International Egypt
Job Title Resource Planning & Scheduling Analyst
Country Egypt
Job Category Call Center, Operations, Planning
Job Type Full Time
Description This position is responsible for Resource Planning and Forecasting Analyst tasks. The analyst works with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFPs and provide staffing requirements for new and existing business pricing.
Qualifications • Skill in providing an exceptional customer experience. • Skill in English-language verbal and written communication to analyze, interpret and address customer needs. • Knowledge of call center metrics and forecasting processes. • Knowledge of contact services industry and best practices. • Working knowledge of Excel and of other Microsoft Office applications. • Ability to work with minimal guidance or supervision in a time critical environment. • Ability to be flexible and quickly adapt to changing business needs and processes. • Proven ability to lead a multi-functional team to achieve staff planning responsibilities. • Bachelor’s degree with a minimum of 1 year experience.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Stream.Amcham@gmail.com
Job Title Resource Planning & Scheduling Analyst
Country Egypt
Job Category Call Center, Operations, Planning
Job Type Full Time
Description This position is responsible for Resource Planning and Forecasting Analyst tasks. The analyst works with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFPs and provide staffing requirements for new and existing business pricing.
Qualifications • Skill in providing an exceptional customer experience. • Skill in English-language verbal and written communication to analyze, interpret and address customer needs. • Knowledge of call center metrics and forecasting processes. • Knowledge of contact services industry and best practices. • Working knowledge of Excel and of other Microsoft Office applications. • Ability to work with minimal guidance or supervision in a time critical environment. • Ability to be flexible and quickly adapt to changing business needs and processes. • Proven ability to lead a multi-functional team to achieve staff planning responsibilities. • Bachelor’s degree with a minimum of 1 year experience.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Job Contact Info. Stream.Amcham@gmail.com
