Employer Accord Markets
Job Title Customer Services Officer
Languages Excellent Arabic & Native English Written & Spoken
Country Egypt
Job Category Administration, Customer Service, Operations
Job Type Full Time
Description —Making professional welcome calls to new customers in Middle East with English & Arabic Languages. —New accounts set-up. —Responsible for replying the group email of customer services receiving any clients inquiries in a prompt reply manner. —Sending welcome emails to new clients informing companys policy & providing all contact methods & sending existing clients promotional & offers emails using bulk mail engines. —Attending online on companys online website live chat to interact with visitors asking about anything regarding account opening, providing support, asking about technical issues, inquiring any information about the company, performing withdrawals from trading accounts, etc‡ —Providing live chat response in both English & Arabic. —Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services. —Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference. —Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required. —Compliance & Control: Comply with relevant procedures and controls to meet customers requirements while providing quality service to them. —Security: Maintain strict control of confidential clients documents and negotiable items to prevent loss or misuse. —Produce monthly statistical list to understand area of improvement
Qualifications •Knowledge of all types of customer accounts & company’s plans after training. •Friendly, polite, hard worker and tactful attitude •Ability to work under stress & manage multitasks within the same time frame. •Helpful approach •Excellent communication via e-mails and on the phone •Good understanding of the web industry and online user behavior •Service quality and customer care. •Knowledge of word processing, excel spreadsheet software, MS-Outlook email client & Internet researched familiarity.
Gender Any
Experience 3 - 5 Years.
Other Skills -Smart Worker. -Have excellent potential to do the best in work. -Achieve all job tasks efficiently to match job role objectives. -Excellent Internet user & business email clients awareness.
Compensations Salary
Salary (L.E.) 4600 - 6000
Job Contact Info. Mr. Ahmed Abbas "Regional HR Supervisor" Please send CV to: hr@accordmarkets.com
Job Title Customer Services Officer
Languages Excellent Arabic & Native English Written & Spoken
Country Egypt
Job Category Administration, Customer Service, Operations
Job Type Full Time
Description —Making professional welcome calls to new customers in Middle East with English & Arabic Languages. —New accounts set-up. —Responsible for replying the group email of customer services receiving any clients inquiries in a prompt reply manner. —Sending welcome emails to new clients informing companys policy & providing all contact methods & sending existing clients promotional & offers emails using bulk mail engines. —Attending online on companys online website live chat to interact with visitors asking about anything regarding account opening, providing support, asking about technical issues, inquiring any information about the company, performing withdrawals from trading accounts, etc‡ —Providing live chat response in both English & Arabic. —Service Provision: Provide information and advice relevant to specific customer needs and deliver appropriate services. —Customer Problems: Attend to customer problems referring issues beyond the role limit to appropriate points of reference. —Customer Suggestions: Receive customer suggestions to ensure follow-up and submit relevant reports as required. —Compliance & Control: Comply with relevant procedures and controls to meet customers requirements while providing quality service to them. —Security: Maintain strict control of confidential clients documents and negotiable items to prevent loss or misuse. —Produce monthly statistical list to understand area of improvement
Qualifications •Knowledge of all types of customer accounts & company’s plans after training. •Friendly, polite, hard worker and tactful attitude •Ability to work under stress & manage multitasks within the same time frame. •Helpful approach •Excellent communication via e-mails and on the phone •Good understanding of the web industry and online user behavior •Service quality and customer care. •Knowledge of word processing, excel spreadsheet software, MS-Outlook email client & Internet researched familiarity.
Gender Any
Experience 3 - 5 Years.
Other Skills -Smart Worker. -Have excellent potential to do the best in work. -Achieve all job tasks efficiently to match job role objectives. -Excellent Internet user & business email clients awareness.
Compensations Salary
Salary (L.E.) 4600 - 6000
Job Contact Info. Mr. Ahmed Abbas "Regional HR Supervisor" Please send CV to: hr@accordmarkets.com
