Saturday 22 December 2012

Help desk and Technical Representative For Middle East Medicare

Employer    Middle East Medicare
Job Title     Help desk and Technical Representative - Job Code HDT
Languages     Proficiency in English language
Country     Egypt
Job Category    Computer
Job Type    Full Time
Description     the various parts, health care providers and our clients. Under a direct supervision, He/She will act as a first line support which means he/she will be a channel communication between the majority of users queries / incidents and entire IT resources within the organisation. also will be responsible to ensure that all customers requests are logged and fixing procedures are taken and help users in organisation to do their tasks effectively and efficiently as well as to.identify, troubleshoot and resolve problems encountered by end users of various areas such as, desktop systems, users applications, ERP applications,co-location network communications, Internet and other computer technology. Help Desk is more than just fixing problems the Help Desk is proactive to in trying anticipate likely problems, find malfunctions, interruptions or networks such as communications, revision levels, compatibility, configurations and capacities
Qualifications    1- two to four years of practical experience in providing Level one of technical desktop and network support for a none technical users 2- Deep knowledge of Windows Operating System, Anti-Spyware, Microsoft Office, Network Management Software, Remote Control Software, LAN , PCs & servers hardware with specialized experience in help desks operations in a multi-server environment 3- good knowledge of developing concepts and SQL statements 4- Ability to analyze data and generate business report 5- Working knowledge of fundamental operation of ERP Applications.
Gender    Male
Education major     Computer
Experience    3 - 5 Years.
Other Skills    Excellent communication skills
Salary (L.E.)    Negotiable 
Job Contact Info.    interested applicants are encouraged to send resume to hr@medicareegypt.com stating job code HDT