Job Title Customer Service Manager
Languages Fluent in English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing
job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Qualifications • BA degree in related field. • Minimum 10 years experience in the same field • MS Office applications and
Gender Male
Experience 6 - 9 Years.
Compensations Salary + Mobile Allowance + Bonuses + social and medical insurance
Salary (L.E.) Negotiable
Comments Preferable areas (Nasr City – Heliopolis – El Rehab – Fifth settlement). Resumes without recently photo and job title will not be considered
Job Contact Person Mohamed Salah El dien
Job Contact E-mail hr@misritaliagroup.com
Languages Fluent in English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing
job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. • Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Qualifications • BA degree in related field. • Minimum 10 years experience in the same field • MS Office applications and
Gender Male
Experience 6 - 9 Years.
Compensations Salary + Mobile Allowance + Bonuses + social and medical insurance
Salary (L.E.) Negotiable
Comments Preferable areas (Nasr City – Heliopolis – El Rehab – Fifth settlement). Resumes without recently photo and job title will not be considered
Job Contact Person Mohamed Salah El dien
Job Contact E-mail hr@misritaliagroup.com
