Monday, 20 August 2012

Fresh Graduates Customer Service Executive For HSBC Global Service Delivery

Job Title
Customer Service Executive

Job Description

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Might be required to achieve individual sales goals.

Skills Required

Ability to speak and understand English.
Ability to write business letters and reports.
Good conversational skills to hold the attention of the customer on the telephone.
Ability to grasp a query quickly.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Ability to build rapport with people.
Flexibility to work shifts 24/7.

Business Area/Department
Contact Centre

Academic Qualifications
University Graduate

Years of Experience
0 - 2 Years of Experience

Type of Experience
Customer Service

Type of Opening
Full Time

Cairo, Egypt

Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010.