Job Title
Customer Service Executive
Job Description
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Might be required to achieve individual sales goals.
Skills Required
Ability to speak and understand English.
Ability to write business letters and reports.
Good conversational skills to hold the attention of the customer on the telephone.
Ability to grasp a query quickly.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Ability to build rapport with people.
Flexibility to work shifts 24/7.
Business Area/Department
Contact Centre
Academic Qualifications
University Graduate
Years of Experience
0 - 2 Years of Experience
Type of Experience
Customer Service
Type of Opening
Full Time
Location
Cairo, Egypt
Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010.
Customer Service Executive
Job Description
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
Might be required to achieve individual sales goals.
Skills Required
Ability to speak and understand English.
Ability to write business letters and reports.
Good conversational skills to hold the attention of the customer on the telephone.
Ability to grasp a query quickly.
Ability to understand and interpret numeric data.
Minimum, basic computer knowledge.
Ability to build rapport with people.
Flexibility to work shifts 24/7.
Business Area/Department
Contact Centre
Academic Qualifications
University Graduate
Years of Experience
0 - 2 Years of Experience
Type of Experience
Customer Service
Type of Opening
Full Time
Location
Cairo, Egypt
Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010.
