Employer Xceed Contact Center
Job Title Customer Service Representative
Languages English Languages : Must be Fluent or an upper intermediate level and Able to make a conversation with natives
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Customer Service Representative in an International Account. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. 5. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. 6. Show a broad knowledge and awareness of products and services and their competitive advantages. 7. Follow the appropriate guidelines and procedures for any given situations. 8. Meet the due dates in the tasks assigned to him by superiors. 9. Escalate customer new inquiries to the concerned person i.e. team leaders, supervisor, assist team or the back office. 10. Manage a busy load of major and minor duties on time and with minimal mistakes. 11. Help and be of assistant to customers to decide what types of products or services that would best suit their needs. 12. Enter coding and tracking information
Qualifications Has A Bachelor Degree (Minimum 4 Years ) English Languages : Must be Fluent or an upper intermediate level Know His Military Status
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. ahmed.farghaly@xceedcc.com
Job Title Customer Service Representative
Languages English Languages : Must be Fluent or an upper intermediate level and Able to make a conversation with natives
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Customer Service Representative in an International Account. Handle customers inquiries concerning services, billing, inquisitions‡.etc providing accurate and full information according to the contact center guidelines. 2. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. 3. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). 4. Handle effectively the needs of the customers and enhance standards of quality for the service offered. 5. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. 6. Show a broad knowledge and awareness of products and services and their competitive advantages. 7. Follow the appropriate guidelines and procedures for any given situations. 8. Meet the due dates in the tasks assigned to him by superiors. 9. Escalate customer new inquiries to the concerned person i.e. team leaders, supervisor, assist team or the back office. 10. Manage a busy load of major and minor duties on time and with minimal mistakes. 11. Help and be of assistant to customers to decide what types of products or services that would best suit their needs. 12. Enter coding and tracking information
Qualifications Has A Bachelor Degree (Minimum 4 Years ) English Languages : Must be Fluent or an upper intermediate level Know His Military Status
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) 1500 - 2500
Job Contact Info. ahmed.farghaly@xceedcc.com
