Employer Agility Logistics
Job Title Junior IT Help Desk
Languages English
Country Egypt
Job Category Information Technology
Job Type Part Time
Description Assist Users with telephone, email or trouble ticket enquiries to resolve or escalate IT systems issues and problems. As the first point of access for IT queries, this role provides support and incident management for IT systems faults and service requests. Provide first line response for users requiring assistance with information technology issues and problems. Respond to requests for technical assistance by phone, email and/or using a ticket management system. track issues to resolution updating the internal knowledge base and/or communicating learning with relevant business units. Track user account creation, changes and deletions. perform password resets and re-certify tokens. Maintain, develop and support personal computers, tablets, smart phones, servers, network equipment and common applications. Monitor and escalate alerts from Antivirus systems. Support and maintain user accounts including rights, permissions and systems groups. Knowledge of the ITIL methodology, change management processes and risk management processes. Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams. Quickly and accurately determine incident scope and impact. Follow up on tickets at predefined intervals until resolved. Update daily status reports and shift handover reports. Act as a liaison between users and technical escalation teams. Provide a single view to the organization for information technology related problems.
Qualifications 1.Max two years experience 2.Basic troubleshooting skills for PC , printers, LAN , ADSL
Gender Any
Experience 1 - 2 Years.
Other Skills Customer Service Planning & organizing Problem Solving Time management
Salary (L.E.) Negotiable
Job Contact Info. srefaey@agilitylogistics.com
Job Title Junior IT Help Desk
Languages English
Country Egypt
Job Category Information Technology
Job Type Part Time
Description Assist Users with telephone, email or trouble ticket enquiries to resolve or escalate IT systems issues and problems. As the first point of access for IT queries, this role provides support and incident management for IT systems faults and service requests. Provide first line response for users requiring assistance with information technology issues and problems. Respond to requests for technical assistance by phone, email and/or using a ticket management system. track issues to resolution updating the internal knowledge base and/or communicating learning with relevant business units. Track user account creation, changes and deletions. perform password resets and re-certify tokens. Maintain, develop and support personal computers, tablets, smart phones, servers, network equipment and common applications. Monitor and escalate alerts from Antivirus systems. Support and maintain user accounts including rights, permissions and systems groups. Knowledge of the ITIL methodology, change management processes and risk management processes. Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams. Quickly and accurately determine incident scope and impact. Follow up on tickets at predefined intervals until resolved. Update daily status reports and shift handover reports. Act as a liaison between users and technical escalation teams. Provide a single view to the organization for information technology related problems.
Qualifications 1.Max two years experience 2.Basic troubleshooting skills for PC , printers, LAN , ADSL
Gender Any
Experience 1 - 2 Years.
Other Skills Customer Service Planning & organizing Problem Solving Time management
Salary (L.E.) Negotiable
Job Contact Info. srefaey@agilitylogistics.com
